Debt Recovery Specialist

SWBC is seeking a talented individual to assist in ensuring accurate and timely execution of business transactions by clearly understanding customer’s needs and the end‑to‑end revenue, receivable, and collection processes. This role evaluates, monitors, and validates accounts receivable transactions and activities to ensure accuracy and adherence to guidelines and mitigation of operational and financial risk. The Accounts Receivable Analyst II prepares summary of receivable activity for entry into the general ledger, management, and customer aging reports. This role prepares reconciliations, various journal entries for accounts receivable and analyzes financial status of collections, monitors, and studies data to makes recommendation actions as needed. Why You’ll Love This Role In the Accounts Receivable Analyst II role, you will have the opportunity to learn various systems that will set you apart from your peers as well as have the ability to interact with various teams throughout the company we support. Essential Duties Include The Following Works collaboratively with other departments providing resolution and a positive experience for a variety of customer service situations, including Account Managers, Producers, Information Technology, Financial Institution Group, and Treasury. Provides methods to improve processes, including streamlining and automating tasks to reduce manual intervention and decrease potential errors. Provides open communication and training with staff and peers in neighboring departments. Generates both system and manual invoices in Workday and AS400, including electronic cash management (ECM), collections, AnyHour, Pago, Skip Tracing, Recovery1 platforms as well as adjustments, refunds, credits and writeoffs. Produces and distributes monthly administration fee reimbursement statements offering customized distribution for a variety of customers with an array of requirements. Assists management in evaluating appropriate risk management and controls. Creates and maintains customer account information in AS400 and/or Workday for the majority of SWBC business units. Maintains customer contact information, including addresses, emails, banking and distribution requests. Prepares and clears all reconciliations for SWBC accounts receivable. Applies customer payments in Workday and AS400, while researching and resolving discrepancies. Automates and creates efficiencies for accounts receivable activities, including invoicing and reporting. Conducts regular testing and troubleshooting of key department software, including Workday, AutoPilot, Check Receipts Scanning (CRS) System, and FogBugz. Reviews and imports journal entries and adjustments. Takes incoming calls from vendors regarding missing payments Partners with customers for stop payments and replacements check issues. Partners with Treasury on escalated issues Performs all other duties as assigned. Serious Candidates Will Possess The Minimum Qualifications Minimum three (3) years of experience in general accounting. Accounts receivable experience preferred. Excellent multi‑tasking, organizational, and interpersonal skills. Strong analytical and problem resolution skills. Excellent verbal and written communication skills. Proficient in Workday. Able to use basic office equipment, including copy machine, personal computer, and phone system. Able to type 35 WPM. Able to travel locally or nationally by car or plane. Able to sit for long periods of time performing sedentary activities. Able to stand, stoop, and kneel to file for long periods of time. Additional Information SWBC is a Substance‑Free Workplace and requires pre‑employment drug testing. To learn more about SWBC, visit our website at If interested, please click the appropriate apply button. Consumer Collection Specialist (Payments, collections, and overdue consumer accounts over the phone) Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally. We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours? One of the pillars of our North American division is spread across four different sites in Mexico where a blend of manufacturing and fabrication occurs. At each location we pride ourselves on exemplary safety and employee‑first standards, as we pioneer production processes to be best in class. It is our focus on quality and growth that makes us an employer of choice and helps us maintain our culture of excellence. Position Overview The Consumer Collections Specialist is responsible for collecting payments and resolving overdue consumer accounts while maintaining a professional, empathetic, and customer‑focused approach. This position requires full professional fluency in English, both verbal and written, as it involves daily interaction with English‑speaking customers to collect payments, resolve billing concerns, and ensure a positive customer experience. The analyst ensures timely follow‑up on past‑due payments, uses data‑driven insights to improve collection effectiveness, and supports continuous process improvement within the Accounts Receivable (A/R) function. What you’ll do An employee in this position may be called upon to perform any or all of the following essential functions. The following examples are not intended to be a comprehensive representation of all duties an employee may be asked to perform. Collections & Account Management: Contact consumers with past‑due balances via phone, email, and other approved channels in accordance with company policy and applicable consumer protection laws. Communicate clearly and confidently in English to collect payments, negotiate repayment plans, and resolve account issues. Handle incoming customer inquiries regarding billing, payments, and account disputes with empathy, accuracy, and professionalism. Research and resolve exceptions or discrepancies in invoices, payments, and account activity. Document all consumer interactions, payment commitments, and follow‑up actions accurately in the system of record. Identify accounts for escalation, write‑off, or further review based on delinquency status or payment behavior. Operational Support: Process payments on consumer accounts for credit card declines, non‑sufficient funds or general past‑due balances. Review account status reports and manage the collections queue daily to ensure timely follow‑up. Collaborate with customer care and finance teams to ensure alignment on billing, refunds, and dispute resolutions. Identify opportunities for process improvement to enhance collection efficiency and customer satisfaction. Who you are High school diploma or equivalent required. Associate or bachelor’s degree in accounting, Finance, Business Administration, or a related field preferred. Fluent in English (both verbal and written) — this is a mandatory requirement. Must demonstrate strong communication skills to speak confidently and clearly with consumers regarding payments and account issues. Proven ability to communicate with empathy and professionalism while resolving payment concerns. Knowledge of consumer credit and collections principles, as well as familiarity with consumer data privacy and debt collection regulations. Proficiency in ERP or CRM‑based receivables and collections systems. Proficient in Microsoft Excel and Word. Strong problem‑solving, time‑management, and organizational skills. Ability to work independently and manage multiple priorities in a fast‑paced environment. Demonstrated initiative in seeking solutions and improving processes. Professional and composed in difficult or emotional customer situations. What’s in it for you Competitive compensation package including annual bonus Generous benefits package including major medical expenses and life insurance Paid time off Christmas bonus Food vouchers and cafeteria service Savings fund A company culture that prioritizes internal development Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. 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