Collections Specialist
hace 2 semanas
The Collections Specialist 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.**Responsibilities**:- Carry out collections management to the client portfolio with outstanding balance in order to regularize the client's debt and mitigate the risk from old credit´s- Offer the client all the information of their credit and debt via telephone, in order to make effective collection management maintaining the quality standards required- Update the data of unlocatable customers in arrears, through the CACS system, verifying their information and data history; with the purpose of locating them and being able to carry out collection management.- Orient the client according to their requirements and needs to other areas: Customer Services, retention, Citiphone- Comply with the strategies designed for Front End- Contribute to the monthly productivity standards of the Business.- Comply with monthly efficiency goals in buckets- Identify inconsistencies in the Collections systems that affect the products of the clients.- Offer Negotiation strategies, according to the client's specific situation or route the case to Remedial, or supervisor to offer the client alternative payment according to their condition- actively participate in the fulfillment of our Shared Responsibilities**Qualifications**:- 2-4 years of experience in the collection area- I work under pressure negotiation ease of speech leadership adaptability- Ability to adjust quickly to changes and reprioritization in the market, client needs or organizational issues while remaining focused**Education**:- High School diploma or equivalent**Job Family Group**:Operations - Collections Default- **Job Family**:Core Collections- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Collections & Utilities Accounts Specialist
hace 7 días
Monterrey, México Vision Realty & Management A tiempo completoA real estate management company located in Monterrey is seeking a detail-oriented Collections Account Specialist to oversee payment collections and utility account management. The ideal candidate should have proficiency in Microsoft Excel, strong communication skills, and attention to detail. A college degree and experience in property management or account...
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Collections Account Specialist
hace 2 días
Monterrey, México Vision Realty & Management A tiempo completoAre you someone who thrives in a fast-paced environment and enjoys taking ownership of your work? Vision Realty and Management is seeking a detail-oriented and proactive individual to join our team as a **full-time Collections Account Specialist**. **PAY & PERKS** We offer **competitive pay** for this position, providing you with the opportunity to grow...
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Collections Specialist
hace 4 semanas
Monterrey, México EP America, Inc. A tiempo completoAre you ready to take your collections expertise to the next level? Do you thrive in a dynamic environment where innovation, accountability, and a winning mindset are celebrated? Look no further! We seek a passionate and driven Collections Specialist to join our global freight forwarding company based in Monterrey.xpd global is a leading freight forwarder...
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Collections Specialist
hace 16 horas
Monterrey, México EP America, Inc. A tiempo completoAre you ready to take your collections expertise to the next level? Do you thrive in a dynamic environment where innovation, accountability, and a winning mindset are celebrated? Look no further! We seek a passionate and driven Collections Specialist to join our global freight forwarding company based in Monterrey. xpd global is a leading freight forwarder...
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Collections Specialist
hace 2 semanas
Monterrey, México Citi A tiempo completoThe Collections Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying...
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Collections Specialist 3
hace 1 semana
Monterrey, México Citi A tiempo completoThe Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands...
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Collections Specialist 3
hace 7 días
Monterrey, México Citi A tiempo completoThe Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands...
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Collections Specialist
hace 2 semanas
Monterrey, México MSCI Inc A tiempo completoJob Description - Collections Specialist V)- Job Number: VRequisition Title : Collections Specialist**Description**:**Your team responsibilities**We are looking for a Collections Specialist, an organized and motivated team member to work with our Billing, Sales Ops and Coverage teams to collect on past due invoices and assist in other functions of the AR...
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English-Speaking Consumer Collections Specialist
hace 7 días
Monterrey, México Hunter Douglas, Inc. A tiempo completoA leading manufacturer of window coverings is searching for a Consumer Collections Specialist in Monterrey, Nuevo León, Mexico. In this role, you will collect payments, resolve overdue accounts, and ensure a positive customer experience. Ideal candidates are fluent in English and possess strong communication and problem-solving skills. You will work in a...
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Collections Specialist
hace 4 días
Monterrey, México Citi A tiempo completoThe Collections Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying...
