Technical Service Engineer

hace 1 semana

Mexico City Agfa Inkjet Solutions A tiempo completo

Field Service Engineer Field Service Engineer to cover Service/Equipment/Sales demands in the Mexican Republic and internationally, and to support other FSEs on vacations. The FSE is in charge of service, maintenance, and repair of Agfa DPC equipment families: Anapurna, Jeti Titan/Mira, Tauro Family, Onset Family, Bronco, Avinci, ASANTI, IT issues, and future additions. What You'll Do Ensure customer satisfaction. Provide remote support with a high percentage of calls resolved remotely. Give thorough and detailed operator training to customers. Register all interventions in service reports on time. Perform preventive maintenance on all Inkjet customers according to a schedule and keep Agfa information up‑to‑date. Add IT support for our software such as Asanti. Education Complete bachelor’s degree in engineering (Mechatronics, Electronics, Communications, Electrical, or related). Experience At least 2 years of on‑site service experience. Desirable experience supporting software applications and a broad skill set in technical, human relations, or managerial areas. Languages Spanish (Mother tongue). Technical Skills Excellent experience in electrical, electronic, and mechanical repairs. Strong engineering skills; ability to interpret service manuals and electrical, electronic, and pneumatic schematics. Desirable experience in computer science, operating systems, networks, and IT. Desirable knowledge of colour theory and profiles. Soft Skills Time management, organization, prioritization, and follow‑up. Customer‑focused service skills. Strong written and spoken communication. Teamwork and collaboration. Ability to work under pressure. Proactive, goal‑oriented, and adaptable to changing priorities. Travel 90% travel within Mexico and international trips. Maximum travel time per assignment: 2 weeks. Seniority level Associate Employment type Full‑time Job function Customer Service and Engineering Industries Printing Services Referrals increase your chances of interviewing at Agfa Inkjet Solutions by 2x. Get notified about new Technical Service Engineer jobs in Mexico City, Mexico. #J-18808-Ljbffr

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