Sales Operations Associate Manager

Position Sales Operations Associate Manager Job Description Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served. A Fortune 154 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry‑leading services. What You’ll Be Doing Manage strategic accounts across the department Manage a team of Customer Sales Specialist experts Manage the department, overseeing and resolving a variety of receivable discrepancies and customer invoice disputes. Improve company cash flow by performing invoice dispute root cause analysis and facilitating customer product returns, minimizing bad debt write‑offs. Manage customer service staff, including hiring, performance management, training and employee development. Respond to customer escalations and performance issues of the department. Designing, implementing and improving credit issuance and billing creation processes. Participate in development of key measures and reports for management of service requests. Track and report quality issues using reports from an ERP system, customer surveys, etc., including return, invoice disputes, shipping discrepancies, claim issues, freight issues and vendor issues. What We Are Looking For Previous experience as a focal point, desire to become a people manager or current experience as a manager Experience with a fast‑paced environment, ability to deal with different aspects at the same time Good experience with understanding business needs KPIs management liaison between departments, ability to work with other teams inside Arrow Solves problems based on practice and precedent Trains team members and provides input to employee performance evaluations Attention‑to‑detail oriented person What’s In It For You At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package. 30 days of Christmas bonus 40% vacation premium 12 vacation days plus 2 Floating days, sick days and holidays Vision and Dental Assistance Life Insurance Healthcare Insurance 10% Food/Pantry Vouchers Restaurant Vouchers 13% Savings Fund Tuition reimbursement Growth Opportunities, and more Annual Hiring Range/Hourly Rate $38,000.00 - $48,126.58 MXN Monthly. Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location MX-JAL-Tlaquepaque, Mexico (HPE Guad office) Time Type Full time Job Category Business Support EEO Statement Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc. Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico) #J-18808-Ljbffr