Customer Success Executive
hace 1 semana
We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long‑term relationships with customers and enjoys leveraging data and AI tools to help clients maximize their success with our platform. As a Customer Success Executive, you will play a critical role in helping our clients achieve their desired outcomes by driving adoption and preventing churn. You will be the key contact for our customers, providing ongoing support and proactive solutions to help them grow their business using Darwin AI. Responsibilities Manage the ongoing relationship with assigned customers, serving as their primary point of contact for support, updates, and optimization of their AI solutions. Conduct Monthly Business Reviews (MBRs) to analyze customer satisfaction, discuss AI performance, and identify opportunities for improvement. Proactively follow up with clients to identify new use cases, communicate product updates, and ensure they are maximizing the value of our AI solutions. Actively monitor client accounts to detect signs of churn risk and collaborate with internal teams to develop strategies to improve engagement and retention. Conduct adoption workshops and training sessions to increase customer proficiency and encourage deeper integration of our tools. Analyze customer feedback and usage data to identify trends, insights, and areas of improvement. Work closely with Customer Support, Product and Engineering teams to elevate and resolve technical issues, and provide feedback that contributes to product improvements. Maintain accurate records of customer interactions and progress using Planhat and other CRM tools. Qualifications Proven experience in Customer Success, Account Management, or Customer Experience roles, preferably within SaaS or AI‑driven environments. Ability to analyze data and apply insights to customer success strategies.. Experience with customer relationship management tools such as Planhat, or similar. Knowledge of AI implementation and experience with technical troubleshooting is a plus. Strong communication skills, with the ability to to explain complex concepts clearly to non‑technical stakeholders. Proactive and customer‑centric mindset with a strong drive for client success. Team‑oriented, adaptable, and comfortable working in fast‑paced, evolving environments.. A passion for technology, innovation, and artificial intelligence, with a drive to continuously learn and grow. Benefits Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills. OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use. Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work‑life balance. Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like #J-18808-Ljbffr
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Customer Success Executive – Loyalty Programs
hace 7 días
Mexico City Customer Intelligence Inc. A tiempo completoUna empresa de consultoría y servicios de marketing busca un Customer Success Executive para gestionar programas de lealtad en Ciudad de México. El candidato ideal debe tener de 2 a 4 años de experiencia en gestión de clientes y habilidades en comunicación, análisis de rendimiento y coordinación de equipos. Se requiere un enfoque proactivo y dominio...
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Customer Success Executive
hace 2 días
Mexico City IUX A tiempo completoWe are looking for a motivated Customer Success Executive (Spanish speaker) who will support customers through their journey in our service pipeline while also driving revenue through outbound sales engagement. This role focuses on customer follow-ups, retention, process guidance, and telesales conversions that contribute directly to the commercial team's...
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Customer Success Specialist
hace 2 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 2 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 2 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Executive
hace 7 días
Mexico City Red Hat A tiempo completoRole Overview The Customer Success Executive (CSE) is responsible for working independently and leading the resolution of varied and non‑routine complex customer challenges, exercising independent judgment and creative solutioning to achieve customer success. The CSE may coordinate the activities of other team members (team lead) to ensure successful...
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Customer Success Executive
hace 1 semana
Mexico City Red Hat A tiempo completoRole Overview The Customer Success Executive (CSE) is responsible for working independently and leading the resolution of varied and non‑routine complex customer challenges, exercising independent judgment and creative solutioning to achieve customer success. The CSE may coordinate the activities of other team members (team lead) to ensure successful...
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Customer Success Specialist
hace 7 días
Mexico City Customer Intelligence Inc. A tiempo completoDescripción del trabajo ABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and...
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Customer Success Specialist
hace 1 semana
Mexico City Customer Intelligence Inc. A tiempo completoDescripción del trabajo ABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and...
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Customer Success Executive
hace 2 semanas
Mexico City IUX A tiempo completoWe are looking for a motivated Customer Success Executive (Spanish speaker) who will support customers through their journey in our service pipeline while also driving revenue through outbound sales engagement. This role focuses on customer follow-ups, retention, process guidance, and telesales conversions that contribute directly to the commercial team's...
