Customer Success Executive
hace 2 semanas
We are looking for a motivated Customer Success Executive (Spanish speaker) who will support customers through their journey in our service pipeline while also driving revenue through outbound sales engagement. This role focuses on customer follow-ups, retention, process guidance, and telesales conversions that contribute directly to the commercial team's goals. What You'll Be Doing:Outbound Telesales & Revenue GrowthMake outbound calls to engage customers with suitable product/service offeringsDrive upsell, cross-sell, and new sales conversionsCustomer Success OwnershipGuide customers through internal processes with clear explanationsEnsure customers progress smoothly through each pipeline stageSupport retention by building trust and long-term engagementProcess & Documentation Follow-upCall existing customers to provide updates and remind them of pending requirementsCollect, verify, and log documents to ensure full compliance before processingInternal CoordinationWork with Operations, Tech, and Finance teams to resolve blockers or delaysEnsure smooth handovers between internal stagesCRM & Data AccuracyLog all interactions and call outcomes in CRM in real timeMaintain accurate records of customer progress and sales activitiesIssue Identification & EscalationSpot customer roadblocks that affect conversion or onboardingEscalate promptly for resolution to protect customer experience and revenue outcomes What We're Looking For:Min 1-3 years of working experience in Customer Service, Call Center, or TelesalesExcellent Spanish & English verbal communication + phone etiquetteMindset: Customer-focused and commercially driven, proactive and solution-orientedSkills: Excellent organization and high attention to detailTechnical: Proficient in MS Office (Excel/Word) and familiar with CRM toolsSales Comfort: Confident in balancing telesales conversations with customer support and retention Why Join IUX?Career Growth: Start as an executive today, lead a department tomorrow. Many of our team have risen quicklyPremium Insurance: Comprehensive health coverage for you and your family.Flexible Benefits: Travel, medical, dental, wellness spa, and gadgets covered.Laptop & Support: We provide your laptop, maintenance, and upgrades when possibleGlobal Team: Work with colleagues across Asia, MENA, Latin America — and soon Europe Get to Know UsAt IUX, we're more than just a brokerage firm – we're a global fintech shaping the future of trading. With a strong presence across Asia, MENA, and Latin America, and rapid expansion into Europe, we're constantly innovating to deliver cutting-edge, client-centric solutions. Join us if you're ready to experience a fast-paced, collaborative, and forward-thinking work culture where innovation meets opportunity.All applications will be treated in strict confidence. By submitting your application, you consent to our privacy policy regarding the collection and use of personal data. Only shortlisted candidates will be notified.
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Customer Success Executive – Loyalty Programs
hace 7 días
Mexico City Customer Intelligence Inc. A tiempo completoUna empresa de consultoría y servicios de marketing busca un Customer Success Executive para gestionar programas de lealtad en Ciudad de México. El candidato ideal debe tener de 2 a 4 años de experiencia en gestión de clientes y habilidades en comunicación, análisis de rendimiento y coordinación de equipos. Se requiere un enfoque proactivo y dominio...
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Customer Success Executive
hace 1 semana
Mexico City Darwin AI A tiempo completoWe are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long‑term relationships with customers and enjoys leveraging data and...
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Customer Success Executive
hace 7 días
Mexico City Darwin AI A tiempo completoWe are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long‑term relationships with customers and enjoys leveraging data and...
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Customer Success Executive
hace 2 días
Mexico City IUX A tiempo completoWe are looking for a motivated Customer Success Executive (Spanish speaker) who will support customers through their journey in our service pipeline while also driving revenue through outbound sales engagement. This role focuses on customer follow-ups, retention, process guidance, and telesales conversions that contribute directly to the commercial team's...
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Customer Success Specialist
hace 2 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 2 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 2 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Executive
hace 1 semana
Mexico City Red Hat A tiempo completoRole Overview The Customer Success Executive (CSE) is responsible for working independently and leading the resolution of varied and non‑routine complex customer challenges, exercising independent judgment and creative solutioning to achieve customer success. The CSE may coordinate the activities of other team members (team lead) to ensure successful...
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Customer Success Executive
hace 7 días
Mexico City Red Hat A tiempo completoRole Overview The Customer Success Executive (CSE) is responsible for working independently and leading the resolution of varied and non‑routine complex customer challenges, exercising independent judgment and creative solutioning to achieve customer success. The CSE may coordinate the activities of other team members (team lead) to ensure successful...
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Customer Success Specialist
hace 1 semana
Mexico City Customer Intelligence Inc. A tiempo completoDescripción del trabajo ABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and...
