Customer Support Representative
hace 20 horas
Civitas Learning, Inc., is looking for a Customer Support Representative (CSR) to be part of our Customer Support team, a talented, collaborative, high-performance, and mission-driven team that’s responsible for the data quality of our products: maintaining data freshness and accuracy in customers’ apps, maintaining app usability, and implementing post-deployment custom code solutions to meet customers’ needs. We ensure that the insights our products provide to our customers are driven by data of the highest quality.The ideal CSR candidate will be patient and empathetic, have experience working with customers through email or through a ticket management system, and have the ability to describe highly technical content in a way that is comprehensible to users who are new to the technology. The CSR candidate will be curious, diligent, and organized, be able to recognize and interpret customer needs from minimal information, and be able to make decisions independently.Job DescriptionTriage incoming tickets to determine urgency and context, categorize the tickets, and gather pertinent information for troubleshooting.Answer frequently asked questions and redirect the user to the appropriate resource material.Make some administrative changes to the system configuration when it can be done through the user interface.Assist other cross-functional team members and escalate tickets as appropriate.Work collaboratively with local and geographically dispersed team members.One to two years experience working in customer support for a software industry.Technical aptitude and good communication skills.Experience working with databases such as Postgres or MySQL and knowledge of SQL syntax.Experience working with AWS Console, GitHub, JIRA.Experience manipulating large data files through linux command tools such as grep, awk, or sed.Experience working with XML, json.Bachelor's DegreeWhat We OfferCivitas is an Equal Opportunity Employer.Challenging and fun work environment.Flexible work Environment — we offer a good work/life balance.Anniversary recognition and event celebration.Working in a multi-cultural environment across the globe.Remote - LATAM$25,000 - $26,000 USDWHY WE LOVE WHAT WE DOAt Civitas Learning, we seek to help colleges and universities apply their vast student data to maximize institutional impact and improve the student outcomes that matter most.Civitas Learning’s flexible, all-in-one Student Impact Platform creates actionable insights that surface in a connected workflow, enabling higher education institutions to pinpoint students at risk of missing important milestones, explain why, take action, and evaluate which policies and programs are making a difference. With adaptable analytics based on models built for each institution and higher education expertise, we empower leaders and teams to turn insights into action to support students in reaching their full potential #J-18808-Ljbffr
-
Customer Support Representative
hace 20 horas
Mexico City WebCreek Technology Inc A tiempo completoCustomer Support Representative Available for the following offices: Mexico, Remote. Location: Remote/Mexico Job Type: Full Time / Part Time Work schedule: 8:00 am to 5:00 pm PST Are you eager to join a renowned IT development firm? Look no further! We are currently seeking a proactive and customer-oriented Customer Support Representative to join our team....
-
Customer Support Representative
hace 21 horas
Mexico City WebCreek Technology Inc A tiempo completoCustomer Support Representative Available for the following offices: Mexico, Remote. Location: Remote/Mexico Job Type: Full Time / Part Time Work schedule: 8:00 am to 5:00 pm PST Are you eager to join a renowned IT development firm? Look no further! We are currently seeking a proactive and customer-oriented Customer Support Representative to join our team....
-
Customer Service Representative
hace 2 semanas
Mexico City Epsilon Solutions Ltd. A tiempo completoJob Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer satisfaction on a day-today basis. Qualifications High School diploma completed....
-
Customer Support
hace 2 semanas
Mexico City CS Outsource A tiempo completoWe’re hiring a Customer Support & Admin Representative to support our day‑to‑day operations. This role involves frequent phone communication with North American customers, along with administrative and sales‑support tasks. The ideal candidate is confident on calls, communicates clearly, and can maintain a professional tone aligned with U.S.-based...
-
Customer Support
hace 2 semanas
Mexico City CS Outsource A tiempo completoWe’re hiring a Customer Support & Admin Representative to support our day‑to‑day operations. This role involves frequent phone communication with North American customers, along with administrative and sales‑support tasks. The ideal candidate is confident on calls, communicates clearly, and can maintain a professional tone aligned with U.S.-based...
-
Customer Support Representative
hace 2 semanas
Mexico City OpenTable A tiempo completoCustomer Support Representative (Hybrid - Mexico City) OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with more than 60,000 restaurant partners and 25+ years of experience. We empower restaurants to focus on their team, guests, and bottom line while enabling diners to discover and book the perfect restaurant for every...
-
Customer Support Representative
hace 2 semanas
Mexico City OpenTable A tiempo completoCustomer Support Representative (Hybrid - Mexico City) OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with more than 60,000 restaurant partners and 25+ years of experience. We empower restaurants to focus on their team, guests, and bottom line while enabling diners to discover and book the perfect restaurant for every...
-
Customer Service Representative
hace 3 semanas
Mexico City Epsilon Solutions Ltd. A tiempo completoRole: Bilingual Call Center Agent Location: AZCAPOTZALCO- Mexico City, Mexico (ONSITE) Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring...
-
Bilingual customer service representative
hace 3 días
Mexico City Hays A tiempo completoCustomer Support RepresentativeBilingual Customer Support Representative for a final client in the Food & Beverage Industry opportunity in Mexico City:Role OverviewThe Call Center Customer Representative is responsible for delivering high-quality customer support through inbound and/or outbound interactions. This role focuses on resolving customer concerns...
-
Inbound Customer Service Representative
hace 1 semana
Mexico City AMERICAN ANSWERING SERVICE A tiempo completoCompany Description American Answering Service provides reliable, bilingual call-handling solutions for businesses across the United States. We specialize in delivering professional, accurate, and customer-focused support, ensuring every caller receives a positive and efficient experience. Role Description This is a full-time (40 hrs/week) remote role for an...
