Desk Side Support Engineer
hace 2 días
OverviewMaintain, analyse, troubleshoot, and repair computer systems, hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems. Support and maintain user account information including rights, security and systems groups.ResponsibilitiesField incoming help requests from end users via both telephone and work orders in a courteous mannerDocument all pertinent end user identification information, including name, department, contact information, and nature of problem or issueBuild rapport and elicit problem details from help desk customersPrioritize and schedule problems. Escalate problems to the appropriately experienced technicianRecord, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolutionQualificationsA 4-year degree in Computer Science, Engineering, or related discipline; ( MBO ICT 4 level)3+ years technical support experience in a computer-related areaTicket handling tools/cross team troubleshootingStrong verbal communication skills, including the ability to document operations proceduresStrong customer service skills and the ability to deal all types of customer service requestsGood analytical, communication, problem solving, and organizational skillsAbility to effectively interact with a diverse user baseHighly organized, result oriented, self-motivated and proactiveKnowledge of basic computer hardware.Experience with desktop operating systems including MicrosoftGood understanding of the organization's goals and objectives.Exceptional interpersonal skills, listening, and questioning skills.Strong documentation skills.MCSA Windows 10 / 11Knowledge of InTunesActive directoryNetwork essentialsDrivers licenseGerman / English speaking writing #J-18808-Ljbffr
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Desk-Side IT Support Engineer
hace 9 horas
Pachuca, México NSC Global A tiempo completoA leading tech support company located in Pachuca, Hidalgo is seeking a skilled Technical Support Specialist. The successful candidate will maintain, analyze, troubleshoot, and repair computer systems, while providing exemplary support to end users. Responsibilities include fielding help requests, documenting detailed user information, and ensuring...
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Level 2 IT Support Engineer
hace 4 semanas
Pachuca, México NSC Global A tiempo completoJoin to apply for the Level 2 IT Support Engineer role at NSC Global. Overview NSC Global ist ein global tätiges IT-Beratungsunternehmen, das große Konzerne mit Netzwerk- und Supportlösungen unterstützt und sie dabei unterstützt, agiler, kosteneffizienter und effektiver zu arbeiten. Wir sind keine Personalvermittlung, sondern das IT-Unternehmen, bei dem...
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Level 2 IT Support Engineer
hace 10 horas
Pachuca, México NSC Global A tiempo completoJoin to apply for the Level 2 IT Support Engineer role at NSC Global. Overview NSC Global ist ein global tätiges IT-Beratungsunternehmen, das große Konzerne mit Netzwerk- und Supportlösungen unterstützt und sie dabei unterstützt, agiler, kosteneffizienter und effektiver zu arbeiten. Wir sind keine Personalvermittlung, sondern das IT-Unternehmen, bei dem...
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Junior IT Service Desk Specialist
hace 2 semanas
Pachuca, México The Scotts Miracle-Gro Company A tiempo completoA leading horticultural company in Pachuca is seeking an IT Service Desk Agent I to provide technical support to end-users and ensure efficient service delivery. Candidates should have a High School diploma and experience in an IT Service Desk role. Essential skills include troubleshooting, effective communication in English, and familiarity with ServiceNow....
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Level 2 IT Support Engineer
hace 20 horas
pachuca de soto, México NSC Global A tiempo completoJoin to apply for the Level 2 IT Support Engineer role at NSC Global . Overview NSC Global ist ein global tätiges IT-Beratungsunternehmen, das große Konzerne mit Netzwerk- und Supportlösungen unterstützt und sie dabei unterstützt, agiler, kosteneffizienter und effektiver zu arbeiten. Wir sind keine Personalvermittlung, sondern das IT-Unternehmen, bei...
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Onsite IT Support Engineer — End-User Tech Specialist
hace 10 horas
Pachuca, México NSC Global A tiempo completoA leading IT services company in Pachuca is looking for an Onsite IT Support Engineer to provide hands-on support for desktop environments. Candidates should have a bachelor's degree, 3-5 years of technical support experience, and strong communication skills. Responsibilities include managing desktop PCs, diagnosing issues, and collaborating with various...
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Future position: Onsite IT Support Engineer
hace 10 horas
Pachuca, México NSC Global A tiempo completoFuture position : Onsite IT Support Engineer Join to apply for the Future position : Onsite IT Support Engineer role at NSC Global 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. We are gearing up for a project starting in the next 2 months and are looking for candidates, interested in joining NSC in...
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Level 2 IT Support Engineer — Onsite IT Expert
hace 10 horas
Pachuca, México NSC Global A tiempo completoEin globales IT-Beratungsunternehmen in Mexiko sucht einen Level 2 IT Support Engineer. In dieser Rolle sind Sie für die Unterstützung von Nutzern bei IT-Problemen, die Diagnostik und Dokumentation verantwortlich. Der ideale Kandidat hat mindestens 2 Jahre Erfahrung im IT-Support, kennt sich mit gängigen Betriebssystemen und Anwendungen aus und hat gute...
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Onsite IT Support Engineer — End-User Tech Specialist
hace 20 horas
pachuca de soto, México NSC Global A tiempo completoA leading IT services company in Pachuca is looking for an Onsite IT Support Engineer to provide hands-on support for desktop environments. Candidates should have a bachelor's degree, 3-5 years of technical support experience, and strong communication skills. Responsibilities include managing desktop PCs, diagnosing issues, and collaborating with various...
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Future position
hace 20 horas
pachuca de soto, México NSC Global A tiempo completoFuture position : Onsite IT Support Engineer Join to apply for the Future position : Onsite IT Support Engineer role at NSC Global 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. We are gearing up for a project starting in the next 2 months and are looking for candidates, interested in joining NSC in...
