IT / Field Support Engineer - Manufacturing

hace 2 semanas

Monterrey, México Sequoia Connect A tiempo completo

IT / Field Support Engineer - Manufacturing (MES & Shopfloor Support) – Sequoia Connect • Monterrey, N.L., MX Our client is a global technology consulting and digital solutions company helping more than 750 clients succeed in a converging world. They accelerate their digital transformation with the Mosaic platform enabling mobile, social, analytics, IoT, and cloud journeys. The company is a USD 3.4 billion company with 90,000+ professionals across five continents and operates in key industries such as construction, financial services, and technology. Responsibilities Provide hardware and software support on the production floor using MES (Manufacturing Execution Systems), ensuring business continuity and minimizing production losses. Support hardware such as desktops, thermal printers, barcode printers, RF guns, scanners, handheld/fixed devices, and printer label applicators. Configure, install, and test MES‑related hardware for new production lines or strategic workstation projects. Cover one of three shifts to ensure operational continuity at the manufacturing plant, providing on‑site support in a timely manner. Execute annual preventive maintenance on MES hardware and support physical inventories, equipment patches, and testing during weekend projects. Train production line workers on MES systems and devices. Key Qualifications Experience supporting manufacturing IT environments, especially on the shopfloor or shop‑floor control systems. Familiarity with hardware: Zebra/SATO printers, Motorola/Intermec RF guns and scanners, Cognex vision cameras, and printer label applicators. Experience with Windows 10, Office 2010 onward and Office 365. Basic SQL knowledge and ability to perform basic queries. Availability to work day, afternoon, and night shifts and occasional weekends. Strong customer service attitude, sense of urgency, teamwork, and responsibility. Experience with interaction through OPC software. Knowledge of PLC systems and vision camera integration (Cognex). Own vehicle or no mobility constraints. Languages Basic oral English. Native Spanish. Notes Hybrid (3 days on‑site per week in Santa Catarina, Nuevo León). If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award‑winning employer. Explore all our job openings at Sequoia Career’s Page: https://www.sequoia-connect.com/careers/ #J-18808-Ljbffr

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