Qa Analyst

hace 4 semanas

Tijuana, México Seguros Confie A tiempo completo

Job InformationDepartment Name- ALLIANTJob Type- Full timeIndustry- CommunicationsService Now Ticket- INCModality- On SiteWork Experience- 1-3 yearsAssigned Recruiter Contact- Date Opened- 12 / 17 / 2025City- TijuanaState / Province- Baja CaliforniaCountry- MexicoZip / Postal Code-Quality Assurance Analyst OverviewThe Quality Assurance Analyst is responsible for monitoring and evaluating inbound / outbound / side-by-side interactions for the quality of products.In this role, you will be responsible for tracking issues in the quality process, tools, or systems, providing feedback & coaching to improve performance, develop training programs, and maintain a close working relationship with other department personnel to meet and maintain product quality.ResponsibilitiesProvide feedback / coaching according to company standardsIdentify and remedy defects within the production processTransfer knowledge & skillsLead quality talks for new hires and cross-traineesParticipate & lead call listening / calibration sessionsProvide support for new hires during OJTFloor support for agentsAttend and participate in all appropriate meetingsEnsure user expectations are met during the testing processAssist in investigating and correcting quality-related issues (Complaints & CSAT)Provide proactive recommendations and offer corrective actions to ensure quality.Assist in the implementation of ops policies, procedures, quality systems, and programsParticipate in all regulatory, third-party, and customer audits and inspectionsMaintain a fair and professional attitudePerform other duties as directed by the quality department managementRequirementsAdvanced English levelWindows Office knowledge : Word, Excel, PowerPointInsurance industry knowledgeLearning capacityActive listeningSpecialized knowledge (Desirable) : LSS White Belt / Yellow Belt / Green Belt - SQL - TableauBenefitsCompetitive weekly salaryExcellent location (Zona Río, Tijuana)Legal benefitsChristmas bonusSavings fundProfit sharing (PTU)Vacation daysVacation premiumExtra paid days offPrivate medical insurance and preventative careFriendly work environmentFinancing and discounts at local restaurants and coffee shopsGrowth opportunities #J-18808-Ljbffr

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