Customer Service Supervisor

hace 7 días


Apodaca, México Parker Hannifin Corporation A tiempo completo

Customer Service Supervisor Parker Hannifin Corporation•Apodaca, Nuevo León, México Descripción del trabajo Org Marketing Statement Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Parker's focus on solving some of the world's greatest engineering challenges sparks our passion for innovation and secures our future growth. Our technological expertise creates a more sustainable future for us all. Position Summary Lead CSR team in priority setting, improvements, positive teamwork, accountability and work ethics as aligned with business objective. Supervise daily assignments and tasks of CS team, accounting for completed processes and accuracy with performance metric tracking/reporting. Works closely with Division Dept Managers & Supply Chain Management. Responsibilities Train, instruct, and assist CSR team with challenges of daily tasks. Develop & mentor CSR team in growth and development opportunities through coaching. Resolve Customer Escalations from CSR Team and create positive customer relationships while improving Customer Experience. Qualifications Leadership experience motivating, developing and coaching others. 3 years in experience Customer Service. 3 years in experience Leadership. Customer Service Experience with high profile customers. Bachelor's in engineering trade or related. Bilingual. #J-18808-Ljbffr



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