Customer Service

hace 1 semana


Ciudad Apodaca, Nuevo León, México Güntner de México A tiempo completo

We're hiring at Güntner: Customer Service Representative

Position Objective: The Customer Service Representative is responsible for ensuring customer satisfaction through effective communication with all departments involved in the order process, in alignment with the company's core mission.

 
Responsibilities:
  • Customer data management and negotiation: Handle relevant customer information and coordinate negotiations to ensure effective agreements and strong business relationships.

  • Order tracking with internal departments: Provide timely follow-up on orders, coordinating with various departments to ensure on-time and accurate fulfillment.

  • Operational issue resolution: Identify, manage, and resolve issues related to orders, deliveries, or internal processes to ensure customer satisfaction.

  • Sales team support: Offer direct assistance and operational support to the commercial team, providing tools, information, and solutions to enhance performance.

 
Requirements:
  • Education: Completed Bachelor's or Engineering degree (LNI, LRI, IIA, or related field)

  • Experience: Minimum of 3 years in Customer Service

  • Language: Advanced conversational English is essential

  • Technical skills: Intermediate SAP and proficiency in Microsoft Office Suite

 
Key Skills:
  • Leadership

  • Strong communication skills

  • Negotiation

  • Teamwork

  • Effective communication



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