English Technical Support Agent

hace 2 semanas


Mexico City 5CA A tiempo completo

Get AI-powered advice on this job and more exclusive features. As a Technical Support Agent at 5CA, you'll provide technical support as part of a broader international team. You'll troubleshoot customers' technical issues with their PC hardware and connectivity issues. You'll be on the frontline, answering customer queries and tickets via email, live chat, social media, and phone. You'll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. You'll also undergo assisted training to help you develop and improve your skills to provide the best technical support for our clients and their customers. About You You speak English at an advanced level (C1 minimum). You have in-depth knowledge of PC hardware, tech, and connectivity issues. You’re a natural troubleshooter and problem-solver. You are a fast learner, take initiative and excel at troubleshooting. You have a dedicated quiet workspace located within your residence. (Optional) Experience in a Customer service environment is a plus. Technical Requirements A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with latency



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