Senior Customer Success Manager
hace 3 semanas
Base is a Customer Lifecycle Marketing platform leading the Customer-led Growth (CLG) movement. By providing journey tracking, automation, insights, and predictions, our platform empowers companies to concentrate on their customer base, attributing growth to strategic customer activations. Trusted by top marketing teams globally, Base helps them shift from simply driving demand to directly impacting growth. Key Details Fully remote position Must have mother-tongue level English (written and spoken) Ability to work US hours is required Responsibilities Develop and maintain strong relationships with customers, acting as their trusted advisor. Guide customers in leveraging our platform to achieve their customer marketing goals and objectives. Collaborate with clients to create tailored marketing strategies and campaigns, delivering best practices and innovative solutions. Conduct regular check-ins to review progress, identify areas for improvement, and ensure maximum platform value. Offer continuous support, training, and problem‑solving assistance to customers facing technical or strategic challenges. Collect customer feedback and advocate for client needs internally, collaborating with product teams for improvements. Monitor customer health metrics, proactively addressing issues to ensure high satisfaction and retention.Partner with sales and marketing teams to identify opportunities for expansion, cross‑selling, and upselling to drive growth. Requirements Minimum 5+ years of experience in a SaaS B2B environment in customer success or a related role. Exceptional consulting and relationship‑building skills, with the ability to engage effectively and provide strategic advice. Excellent written and spoken communication skills, capable of conveying complex ideas clearly. Strong analytical skills, problem‑solving abilities, and a data‑driven mindset. Experience managing multiple client relationships and multitasking in a dynamic environment. Familiarity with customer marketing technologies, methodologies and best practices is a plus. Independent, proactive work ethic with a collaborative approach. Bachelor's degree in marketing, business, or a related field. Proficiency with MS Office; familiarity with CRM software (e.g., HubSpot) is a bonus. #J-18808-Ljbffr
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Senior Incident Resolution Manager, Customer Success
hace 1 semana
Xico, México Nutanix A tiempo completoA leading technology firm is seeking a senior customer facing Resolution Manager to lead collaboration among key stakeholders ensuring customer success. The ideal candidate will leverage technical skills to handle critical incidents while delivering effective communication to both internal and external parties. This hybrid role requires at least 3 years in...
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Senior Customer Success Manager – SaaS/HR
hace 4 semanas
Xico, México Viterbit A tiempo completoUna empresa innovadora en reclutamiento busca un Senior Customer Success Manager en Veracruz, con al menos 5 años de experiencia. Buscamos a alguien que pueda ser el contacto clave para clientes, ayudándoles a alcanzar sus objetivos y ofreciendo un soporte excepcional. Se valoran habilidades analíticas, comunicación efectiva y un enfoque al cliente. El...
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xico, México Nimblr A tiempo completoA dynamic healthcare SaaS company is seeking a Senior Customer Success Manager to lead their customer relationship efforts. This role is pivotal in driving adoption, expansion, and customer advocacy while mentoring a team of Customer Success Managers. The ideal candidate will have a strong background in SaaS with at least 3 years of experience and possess...
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Xico, México Nimblr A tiempo completoA dynamic healthcare SaaS company is seeking a Senior Customer Success Manager to lead their customer relationship efforts. This role is pivotal in driving adoption, expansion, and customer advocacy while mentoring a team of Customer Success Managers. The ideal candidate will have a strong background in SaaS with at least 3 years of experience and possess...
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Customer Success Manager
hace 4 semanas
Xico, México Construction Clerk A tiempo completoCustomer Success Manager (Fully Remote) Location: Fully Remote Experience Required: 3-5 years in a Customer Success or related role Are you passionate about driving customer success and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, SafetyClerk is looking for you!...
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Customer Success Manager
hace 4 semanas
Xico, México Construction Clerk A tiempo completoCustomer Success Manager (Fully Remote) Location: Fully Remote Experience Required: 3-5 years in a Customer Success or related role Are you passionate about driving customer success and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, SafetyClerk is looking for you!...
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Customer Success Manager
hace 3 semanas
Xico, México Thomson Reuters México A tiempo completoDescripción del trabajo About the Role As a Customer Success Manager at Reuters Imagen, you will be the strategic champion for clients across the Americas and select global accounts, driving adoption, value realization, and long-term retention. You will work proactively to ensure customers maximize the business value of the Imagen platform, identify...
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Customer Success Manager
hace 3 semanas
Xico, México Thomson Reuters México A tiempo completoDescripción del trabajo About the Role As a Customer Success Manager at Reuters Imagen, you will be the strategic champion for clients across the Americas and select global accounts, driving adoption, value realization, and long-term retention. You will work proactively to ensure customers maximize the business value of the Imagen platform, identify...
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Customer Success Manager
hace 1 día
xico, México Upfluence A tiempo completoOfertas de Customer Success Manager en Iztapalapa UPAX es una empresa dedicada a trabajar para las marcas, negocios y personas a través de investigación, estrategia, creatividad, tecnología y ejecución con el único objetivo de crear éxito para nuestros clientes. Serás el puente estratégico entre nuestros clientes y la tecnología. Este rol lidera la...
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Customer Success Manager
hace 1 día
Xico, México Upfluence A tiempo completoOfertas de Customer Success Manager en Iztapalapa UPAX es una empresa dedicada a trabajar para las marcas, negocios y personas a través de investigación, estrategia, creatividad, tecnología y ejecución con el único objetivo de crear éxito para nuestros clientes. Serás el puente estratégico entre nuestros clientes y la tecnología. Este rol lidera la...
