Senior Customer Success Manager
hace 3 días
Base is a Customer Lifecycle Marketing platform leading the Customer-led Growth (CLG) movement. By providing journey tracking, automation, insights, and predictions, our platform empowers companies to concentrate on their customer base, attributing growth to strategic customer activations. Trusted by top marketing teams globally, Base helps them shift from simply driving demand to directly impacting growth. Key Details Fully remote position Must have mother-tongue level English (written and spoken) Ability to work US hours is required Responsibilities Develop and maintain strong relationships with customers, acting as their trusted advisor. Guide customers in leveraging our platform to achieve their customer marketing goals and objectives. Collaborate with clients to create tailored marketing strategies and campaigns, delivering best practices and innovative solutions. Conduct regular check-ins to review progress, identify areas for improvement, and ensure maximum platform value. Offer continuous support, training, and problem‑solving assistance to customers facing technical or strategic challenges. Collect customer feedback and advocate for client needs internally, collaborating with product teams for improvements. Monitor customer health metrics, proactively addressing issues to ensure high satisfaction and retention.Partner with sales and marketing teams to identify opportunities for expansion, cross‑selling, and upselling to drive growth. Requirements Minimum 5+ years of experience in a SaaS B2B environment in customer success or a related role. Exceptional consulting and relationship‑building skills, with the ability to engage effectively and provide strategic advice. Excellent written and spoken communication skills, capable of conveying complex ideas clearly. Strong analytical skills, problem‑solving abilities, and a data‑driven mindset. Experience managing multiple client relationships and multitasking in a dynamic environment. Familiarity with customer marketing technologies, methodologies and best practices is a plus. Independent, proactive work ethic with a collaborative approach. Bachelor's degree in marketing, business, or a related field. Proficiency with MS Office; familiarity with CRM software (e.g., HubSpot) is a bonus. #J-18808-Ljbffr
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Customer Success Manager
hace 4 semanas
Xico, México Titan A tiempo completoCustomer Success Manager – TITANJoin TITAN, a no-code, fast-paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America.As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and...
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Customer Success Manager
hace 4 semanas
Xico, México Titan A tiempo completoCustomer Success Manager – TITAN Join TITAN, a no-code, fast-paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and...
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Customer Success Manager
hace 4 semanas
Xico, México Titan A tiempo completoCustomer Success Manager – TITAN Join TITAN, a no-code, fast-paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and...
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Senior Customer Success Manager – SaaS/HR
hace 1 semana
Xico, México Viterbit A tiempo completoUna empresa innovadora en reclutamiento busca un Senior Customer Success Manager en Veracruz, con al menos 5 años de experiencia. Buscamos a alguien que pueda ser el contacto clave para clientes, ayudándoles a alcanzar sus objetivos y ofreciendo un soporte excepcional. Se valoran habilidades analíticas, comunicación efectiva y un enfoque al cliente. El...
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Customer Success Manager- Latam
hace 4 semanas
Xico, México Onebeat A tiempo completoCustomer Success Manager – LATAMDescriptionThe Customer Success Manager will build and maintain strong relationships with retail clients, guiding them through the customer lifecycle to ensure they achieve success and ROI from our retail planning SaaS platform.This role requires product knowledge and industry expertise to serve as a trusted advisor.Key...
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Senior Customer Success Manager
hace 2 semanas
Xico, México Skyhigh Security A tiempo completoMexico City, Distrito Federal, Mexico Role Overview As a Senior Customer Success Manager with a deep passion for creating a world-class customer experience, you directly support and guide our largest customers throughout their product adoption and onboarding journey. You are a trusted advisor, assisting customers in maximizing the value of our cybersecurity...
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Senior Customer Success Manager
hace 2 semanas
Xico, México Skyhigh Security A tiempo completoMexico City, Distrito Federal, Mexico Role Overview As a Senior Customer Success Manager with a deep passion for creating a world-class customer experience, you directly support and guide our largest customers throughout their product adoption and onboarding journey. You are a trusted advisor, assisting customers in maximizing the value of our cybersecurity...
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Customer Success Manager: Onboarding
hace 4 semanas
Xico, México Efex A tiempo completoUna fintech innovadora en Ciudad de México busca un Customer Success Manager para gestionar la activación y satisfacción de los clientes.Este rol incluye monitorear indicadores clave y optimizar procesos utilizando HubSpot y herramientas de automatización.Se requiere experiencia en atención al cliente y habilidades analíticas, además de un enfoque...
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Customer Success Manager: Onboarding
hace 4 semanas
Xico, México Efex A tiempo completoUna fintech innovadora en Ciudad de México busca un Customer Success Manager para gestionar la activación y satisfacción de los clientes.Este rol incluye monitorear indicadores clave y optimizar procesos utilizando HubSpot y herramientas de automatización.Se requiere experiencia en atención al cliente y habilidades analíticas, además de un enfoque...
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Customer Success Manager: Onboarding
hace 4 semanas
Xico, México Efex A tiempo completoUna fintech innovadora en Ciudad de México busca un Customer Success Manager para gestionar la activación y satisfacción de los clientes.Este rol incluye monitorear indicadores clave y optimizar procesos utilizando HubSpot y herramientas de automatización.Se requiere experiencia en atención al cliente y habilidades analíticas, además de un enfoque...
