Customer Success Engineer –
hace 11 horas
OverviewResponsible for driving product adoption and customer success across the platform. Acting as the primary technical contact, the CSE ensures customers achieve measurable value through proactive training, issue resolution, and best-practice guidance. This role involves managing customer onboarding, facilitating adoption, troubleshooting technical issues, and partnering closely with Customer Success Managers, Account Owners, and cross-functional teams to maximize satisfaction, retention, and growth. The CSE will also educate users, remove technical barriers, and advocate for the LogicMonitor platform to help customers reach their business and monitoring goals.ResponsibilitiesDrive product adoption and customer success across the platform.Serve as the primary technical contact for customers.Provide proactive training, issue resolution, and best-practice guidance to help customers achieve measurable value.Manage customer onboarding and facilitate adoption.Troubleshoot technical issues and remove technical barriers.Partner closely with Customer Success Managers, Account Owners, and cross-functional teams to maximize satisfaction, retention, and growth.Educate users and advocate for the LogicMonitor platform to help customers reach their business and monitoring goals.Qualifications2 years of customer-facing support experience3 or more years working with SaaS ITIM products, system administration (Linux, Windows, or Networks), and cloud platforms like AWS or AzureStrong customer service, communication, and troubleshooting skills, with proficiency in Salesforce, Microsoft Office, Google Suite, and basic scriptingAbility to work in a fast-paced, high-growth environment while following structured processes #J-18808-Ljbffr
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Customer Success Executive – Loyalty Programs
hace 3 semanas
Mexico City Customer Intelligence Inc. A tiempo completoUna empresa de consultoría y servicios de marketing busca un Customer Success Executive para gestionar programas de lealtad en Ciudad de México. El candidato ideal debe tener de 2 a 4 años de experiencia en gestión de clientes y habilidades en comunicación, análisis de rendimiento y coordinación de equipos. Se requiere un enfoque proactivo y dominio...
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Customer Success Specialist
hace 4 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 4 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 3 semanas
Mexico City Customer Intelligence Inc. A tiempo completoDescripción del trabajo ABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and...
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Customer Success Specialist
hace 3 semanas
Mexico City Customer Intelligence Inc. A tiempo completoDescripción del trabajo ABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and...
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Customer Success Engineer
hace 1 semana
City, México Outreach A tiempo completo**About The Team** - The Customer Success team is at the core of Outreach. We focus on driving real business impact for customers, not just supporting the technical specs of our product. The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and...
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Technical Support Engineer: Build Solutions
hace 3 semanas
Mexico City Emerson Electric A tiempo completoA global technology company in Mexico City is seeking a Technical Support Engineer to enhance customer success through technical expertise in products and platforms. The ideal candidate will have a Bachelor's degree in Engineering or Computer Science and proficiency in programming languages, ideally LabVIEW. Responsibilities include resolving technical...
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Senior Customer Success Engineer
hace 11 horas
Mexico City Tractian A tiempo completoCustomer at TRACTIAN The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch,...
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Customer Success Specialist
hace 4 semanas
Mexico Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Manager
hace 2 semanas
Mexico City TITAN A tiempo completoTITAN is a no-code, web-based, fast-paced, growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.As a Customer Success Manager, you'll...
