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Customer Success Manager México

hace 3 meses

Desde casa, México Webdox A tiempo completo

Webdox es un Software que resuelve los desafíos asociados al manejo eficiente de los contratos en grandes empresas. Presente en 7 países de Latinoamérica,
Webdox brinda soluciones tecnológicas para la solicitud, redacción, colaboración, negociación, firma y seguimiento de los contratos de sus clientes corporativos y multinacionales, muchos de ellos empresas Global Fortune 500.

Nuestro equipo de Customer Success se encuentra en la búsqueda de un Customer Success Manager en México para nuestros clientes Mid

  • Market, quien velará por el correcto uso de sus cuentas asignadas y se encargará de recapacitar a los clientes de modo que perciban el valor del servicio, siempre enfocándose en la escalabilidad y cómo optimizar los procesos automatizados enfocados en retención y adopción de los servicios.

Funciones del cargo:

  • Asegurar la retención de su cartera de clientes establecida
  • Trabajar de la mano con el equipo de Marketing y Producto, de forma que puedan coordinar cuáles son los aspectos clave a mejorar para asegurar la adopción
  • Levantamiento y seguimiento de métricas clave relacionadas a su cartera asignada (uso, issues, etc.)
  • Creación de product tours y campañas masivas que aseguren e impulsen el uso de la plataforma.
  • Ser la voz del cliente. A pesar de que es un cargo enfocado en lo masivo y escalabilidad, igual este rol será el punto de contacto de su cartera asignada en caso de que requiera apoyo adicional relacionado a otras áreas.
  • Levantar inputs relacionados a producto y soporte según patrones en sus cuentas asignadas.

Requerimientos del cargo:

  • Al menos 3 años de experiência en rol de Customer Success Manager o símil.
  • Experiência en empresas de tecnología y SaaS.
  • Experiência en negocios B2B.
  • Foco en el cliente.
  • Comunicación efectiva.

Opcionales:

Portugués

Condiciones:



¿Qué encontrarás en Webdox?
En
Webdox nos preocupamos mucho de la felicidad del equipo.

Si trabajas aquí, esto es parte de lo que te ofrecemos:

  • El día libre en tu cumpleaños.
  • Desafíos. Nunca te aburrirás.
  • Horario flexible.
  • Cobertura de salud.
  • Entregamos equipo de última generación.
  • Vacaciones extras.

Flexible hours
Flexible schedule and freedom for attending family needs or personal errands.

Health coverage
Webdox pays or copays health insurance for employees.

Computer provided
Webdox provides a computer for your work.

Informal dress code
No dress code is enforced.

Vacation over legal
Webdox gives you paid vacations over the legal minimum.

Remote work policy:

*****Locally remote only