Customer Success Manager México

hace 5 meses


Desde casa, México Webdox A tiempo completo

**Webdox** es un Software que resuelve los desafíos asociados al manejo eficiente de los contratos en grandes empresas. Presente en 7 países de Latinoamérica, **Webdox** brinda soluciones tecnológicas para la solicitud, redacción, colaboración, negociación, firma y seguimiento de los contratos de sus clientes corporativos y multinacionales, muchos de ellos empresas Global Fortune 500.

Nuestro equipo de Customer Success se encuentra en la búsqueda de un Customer Success Manager en México para nuestros clientes Mid
- Market, quien velará por el correcto uso de sus cuentas asignadas y se encargará de re-capacitar a los clientes de modo que perciban el valor del servicio, siempre enfocándose en la escalabilidad y cómo optimizar los procesos automatizados enfocados en retención y adopción de los servicios.

**Funciones del cargo**:

- Asegurar la retención de su cartera de clientes establecida
- Trabajar de la mano con el equipo de Marketing y Producto, de forma que puedan coordinar cuáles son los aspectos clave a mejorar para asegurar la adopción
- Levantamiento y seguimiento de métricas clave relacionadas a su cartera asignada (uso, issues, etc.)
- Creación de product tours y campañas masivas que aseguren e impulsen el uso de la plataforma.
- Ser la voz del cliente. A pesar de que es un cargo enfocado en lo masivo y escalabilidad, igual este rol será el punto de contacto de su cartera asignada en caso de que requiera apoyo adicional relacionado a otras áreas.
- Levantar inputs relacionados a producto y soporte según patrones en sus cuentas asignadas.

**Requerimientos del cargo**:

- Al menos 3 años de experiência en rol de Customer Success Manager o símil.
- Experiência en empresas de tecnología y SaaS.
- Experiência en negocios B2B.
- Foco en el cliente.
- Comunicación efectiva.

**Opcionales**:
Portugués

**Condiciones**:
**¿Qué encontrarás en Webdox?**

En **Webdox** nos preocupamos mucho de la felicidad del equipo. Si trabajas aquí, esto es parte de lo que te ofrecemos:

- El día libre en tu cumpleaños.
- Desafíos. Nunca te aburrirás.
- Horario flexible.
- Cobertura de salud.
- Entregamos equipo de última generación.
- Vacaciones extras.

**Flexible hours**
Flexible schedule and freedom for attending family needs or personal errands.

**Health coverage**
Webdox pays or copays health insurance for employees.

**Computer provided**
Webdox provides a computer for your work.

**Informal dress code**
No dress code is enforced.

**Vacation over legal**
Webdox gives you paid vacations over the legal minimum.

**Remote work policy**:
***

**Locally remote only



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