Customer Success Manager

hace 6 meses


Desde casa, México Altair Engineering A tiempo completo

**Transforming the Future with the Convergence of Simulation and Data**

**Customer Success Manager (Data Analytics)**

Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative thinking, and we deeply value our employees and their contributions towards our clients' success, as well as our own.

**Job Summary**:
We are currently looking for Customer Success Manager in the Mexico Region. You will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams. This individual will need to have a broad understanding of the data analytics landscape and have the ability to quickly gain a working knowledge of Altair’s data analytics software portfolio which include: RapidMiner(AI/ML platform), Monarch (data preparation), Panopticon (data visualization), and SLC (alternate SAS language environment). This posting is for a position within our Data Analytics Customer Success Team.

This role reports to the US Manager, Customer Success Manager but will directly support one of the 3 Major Departments.

**What You Will Do**:

- Responsible for supporting targeted and comprehensive customer accounts to ensure a successful customer journey experience to meet their strategies, objectives, and/or initiatives with our solutions.
- Become the customer’s advocate and trusted advisor for all key stakeholders in joint effort with Altair Management and Account Managers.
- Provide support to our customers by sharing various enablement and support resources available for them.
- Work with Customer Success, Sales, and Technical Support/Services to gather intelligence on our customers.
- Assist with capturing client insights/use cases for deeper customer relationships.
- Assist with creating and implementing Customer Success client messaging touchpoints & out-reaches.
- Complete ad hoc projects, as assigned, in support of various business objectives to ensure the customer has successfully met their use cases/goals.
- Present a “can-do” attitude, willing to jump in and help where needed.

**What You Will Need**:
**Basics**:
Bachelor’s or Master’s degree — information technology, information systems, data science, computer science, mathematics, business administration, or related field preferred
- currently enrolled students in an graduate degree will be considered as well.
- Confident self-starter who can work well with minimum supervision and strong attention to detail.
- Ability to work in a fast-paced environment with multiple and changing priorities while maintaining a strong focus on execution and results.
- Demonstrated ability to simultaneously manage multiple competing tasks and demands.
- Strong interpersonal and collaboration skills; position works closely with multiple.
- Must be able to interact and communicate effectively with individuals at all levels of the organization.
- Excellent written and verbal communication skills, including presentation skills.
- Strong organizational and planning skills.
- Detail-oriented with excellent follow-up and time management skills.
- A problem-solver—quick to figure solutions, make things happen and think progressively.
- Adept at handling multiple projects simultaneously to meet tight deadlines.
- A listener who is customer-oriented and attentive to partners’ needs.
- High energy, enthusiasm, and passion for business.
- Experience with Salesforce and HubSpot preferred, but not necessary.
- Must be proficient in Microsoft Office suite of products.
- Willing to travel (



  • Desde casa, México Qualifinds A tiempo completo

    The Customer Success Manager will ensure the satisfaction and success of our clients. We are seeking someone with a focus on customer service and a financial background, oriented towards results and detail-oriented. As a Customer Success Manager, your main objective will be to establish strong and lasting relationships with clients, aiming for the retention...


  • Desde casa, México WW AA A tiempo completo

    **Customer Success Manager** **The Customer Success team helps the Wise Athena customers achieve value from ATHENA and our services and facilitates product adoption. This results in loyalty and therefore long-term customer retention.** **Our Customer Success Manager is responsible to ensure the success of our clients, always helping them to become...


  • Desde casa, México Ailet A tiempo completo

    Customer Success Manager (Account) Required work experience: From 2 years Full time, remote work **About the company** We’re Ailet, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf...


  • Desde casa, México Higlobe, Inc A tiempo completo

    **About Higlobe** We are an international payment platform that moves money instantly and with zero transaction fees. Our product is specifically designed for international professionals; overseas freelancers, contractors and independent workers with US business clients. We understand that having an easy payment method can bring more jobs and opportunities...


  • Desde casa, México Divelement Web Services A tiempo completo

    (Remote) (Fluent in English) JOB SUMMARY Divelement is a strategic technical partner to clients. We collaborate with like-minded organizations to build and develop technologies, bringing vision to reality. The Customer Success Manager is an integral addition to Divelement’s mighty team; they are the bridge between Revenue and Delivery operations. The...


  • Desde casa, México Awesomic A tiempo completo

    **About Awesomic** We are a web app that matches businesses from around the world with the best-fit talents using an AI-driven algorithm. Since our founding in 2020, we’ve completed 14,000+ tasks for 4,000+ clients, including Reface, Lift99, SilviaTerra, Y Combinator startups, and various VC funds. **Now Hiring**: Customer Success Manager to join our...


  • Desde casa, México Ueni Ltd A tiempo completo

    The Customer Experience Manager will drive customer satisfaction, retention, and growth for our SaaS subscription service. He or she will use user-interaction data to define the most effective customer success playbook to improve the customer experience and reduce churn. The primary objectives of this role will be to leverage the team to improve customer...


  • Desde casa, México ChiroQueens A tiempo completo

    Company Overview: ChiroQueens.io is a leading marketing agency that provides Lead management & appointment booking. We pride ourselves on delivering exceptional customer experiences and cultivating long-term relationships with our clients. As we continue to expand, we are seeking a highly motivated and talented Senior Customer Success Manager (CSM) to join...


  • Desde casa, México Cloud Software Group A tiempo completo

    **Overview**: The Jaspersoft Customer Success team is committed to reaching beyond the boundaries of traditional support by intentionally growing mutually beneficial relationships with our clients, and we do this through active engagement to better understand their unique projects and partner with them to enhance their abilities/enable success with our...


  • Desde casa, México Webdox A tiempo completo

    **Webdox** es un Software que resuelve los desafíos asociados al manejo eficiente de los contratos en grandes empresas. Presente en 7 países de Latinoamérica, **Webdox** brinda soluciones tecnológicas para la solicitud, redacción, colaboración, negociación, firma y seguimiento de los contratos de sus clientes corporativos y multinacionales, muchos de...


  • Desde casa, México Zendesk A tiempo completo

    Job Description **Senior Customer Success Manager** **Our Customer Success team advises and guides our wide array of customers as they map to a broad spectrum of business needs to Zendesk! We ensure customers are optimized and scaling smoothly through impactful engagements, all focused on driving business and technical value! A key fixture of our Success...


  • Desde casa, México Trellix A tiempo completo

    **_Role Overview:_** The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the adoption of solutions, services, educational...


  • Desde casa, México Firework A tiempo completo

    Firework is the world’s leading unified video commerce platform that empowers its global partners to personalize the customer experience and engagement at scale. Firework bridges the offline and online for a robust omnichannel immersive brand experience cultivating a deeper emotional human connection between our partners and their end consumers. We are...


  • Desde casa, México Interprefy A tiempo completo

    **Job Title: LSP Customer Success Manager** **Location**: Remote **Company**: Interprefy The LSP team is a vital division within the Strategic Partnership sales pillar and part of the wider sales team at Interprefy. This role requires a solution-oriented individual who is positive, agile, and forward-thinking. It's an excellent opportunity for an...


  • Desde casa, México Apli A tiempo completo

    Como Customer Success Manager, trabajarás con clientes para asegurarte que alcancen sus objetivos y el valor prometido por el equipo de ventas. Te convertirás en su asesor de confianza en soluciones del futuro del trabajo, desarrollarás un entendimiento profundo de sus procesos de reclutamiento, les mostrarás cómo agilizarlos con nuestra tecnología y...


  • Desde casa, México Zendesk A tiempo completo

    Job Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide...


  • Desde casa, México Make More Per Deal LLC A tiempo completo

    **We're looking for an experienced Customer Support Manager** to join our team of ambitious professionals. As an industry-leading Real Estate company, we offer a dynamic work environment, competitive compensation, and opportunities for growth and advancement We are looking for someone to manage our client base and develop solutions tailored for optimal...


  • Desde casa, México Zendesk A tiempo completo

    Job Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide...


  • Desde casa, México Hire Latam LLC A tiempo completo

    **HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. **With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in...


  • Desde casa, México Caspio A tiempo completo

    -Remote **Job Description**: - The Customer Success Manager will serve as the primary business liaison for assigned accounts, playing a key role in ensuring account satisfaction, retention, and creation of new up-selling opportunities while mitigating attrition. This is an integral role in building and enhancing our current customer relationships by...