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About the Role:
As an Inside Presales Technical Consultant, you will provide technical presales support for the HP Commercial portfolio of Personal Systems products, services, and solutions. Our team supports multiple languages across the world, ensuring a diverse and collaborative work environment.

Mission of the Inside Presales Technical Consultant (TC):
To support sales opportunities by providing technical guidance through various communication channels. Assist our End-User sales and Channel teams in navigating Personal Systems products, solutions, and services, ensuring they secure business wins and deliver an excellent total customer experience (TCE).

Responsibilities:

  • Respond to and track technical questions from internal or external requestors.
  • Present the advantages of HP's Personal Systems products and solutions.
  • Assist sales representatives in responding to customers' requests (RFI, RFP, RFQ).
  • Support sales opportunities with in-depth technical understanding of HP's offerings.
  • Provide support on the status of technical and environmental regulations.
  • Deliver trainings to other departments about Personal Systems/Print products and solutions.
  • Manage technical escalations and provide proactive technical updates to the sales community.
  • Collaborate with various technical resources as needed, within the Presales organization or Worldwide Divisional resources. Maintain a high level of service quality and total customer experience (TCE).
  • Ensure a competitive and appropriate level of technical and professional competence.

Knowledge/Skills Required:

  • Advanced proficiency in spoken and written English. Proficiency in another language is advantageous.
  • Bachelor's degree or equivalent experience, preferably in a technical/engineering field or computer science.
  • Interest in computer technologies, hardware, operating systems, software, and networking technologies.
  • Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.
  • Self-motivated with the ability to operate with minimal tactical direction.
  • Demonstrated motivation to seek knowledge and continuous learning.

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