![ExactlyIT Inc](https://media.trabajo.org/img/noimg.jpg)
Technical Specialist
hace 1 semana
- Coordinate Onboarding:Assist with the logistics of new employee onboarding, includingscheduling and preparing materials.
- Support New Hires:Assist withonboarding activities, providing guidance and technical support to newhires throughout the process.
- Offboarding Support:Assistwith offboarding processes, including account deactivation, equipmentretrieval, etc.
- Technical Support:
- Tier 2 Support:Handletechnical escalations and more advanced inquiries beyond the skills ofLevel 1 support.
- Issue Resolution:Troubleshoothardware and software issues, providing timely solutions to end-users.
- Documentation:Maintainaccurate records of support requests, resolutions, and knowledge basearticles.
- Collaboration:Workclosely with Level 1 support and other IT teams to resolve complexissues.
- Customer Service:
- Excellent Communication:Communicateeffectively with end-users, explaining technical concepts in auser-friendly manner.
- Customer Satisfaction:Ensurea positive customer experience by resolving issues promptly andprofessionally.
- Empathy:Showempathy and patience when assisting users with technical challenges.
- Compliance and Security:
- Adhere to Policies:Ensurecompliance with company policies, security protocols, and industry bestpractices.
- Security Awareness:Educateend-users on security practices and help prevent security breaches.
- Data Protection:Safeguardsensitive information during onboarding and offboarding processes.
Education:
- Bachelor's in Computer Science or a related field.
- ITSM foundation training isrequired.
- Level 2 help desk or technical support role.
Technical Skills:
- Minimum of 6 months in a help desk or technical support role.
- Troubleshooting skills and knowledge.
- Proficiency in Windows and macOS environments.
- Familiarity with Active Directory, Exchange, and Office 365.
- Basic networking knowledge (TCP/IP, DNS, DHCP).
- Certifications: Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
Professional Skills
- Fluent English language skills required: verbal and written communication.
- Effective communication and problem-solving skills.
- Able to write technical work instructions to add value to the teams' operations.
- Experience working with multicultural teams and customers.
- Self-motivated and disciplined.
- Strong investigative and analysis skills.
- Customer-focused:Strong customerservice orientation and problem-solving skills.
- Team Player:Collaborative mindset andability to work well within a team.
Medical, Dental and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.
PTOsVacation and Holiday.
Save on commutePaid office parking.
Discount ProgramsMedical-relateddiscounts.
In the heart of Puebla, with views of Popocatepetl volcano, restaurants and amenities close by.
Sponsored EventsTeam social events and Christmas Dinner.
Sport ActivityJoin your colleagues in various sportsactivities in the area.
Eat & DrinkEnjoy a kitchen stocked with drinks, coffee, and snacks at low cost.
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