Incident Management Specialist
hace 4 semanas
Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.
We embrace the power to lead , the courage to innovate , and the determination to grow . At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation , we endeavor to shape a brighter future for higher education.
About the Opportunity
As a Service Operations Specialist at Ellucian you will be leading, facilitating, and reinforcing ITSM incident management. Incident management includes the response and the rapid identification and resolution of business or service impacting incidents as well as performing root cause analysis. The position also requires that you work collaboratively across the Global Support and Cloud Business Units to identify areas of improvement in policies, procedures, reporting, communication, ITSM practices and training. You will be part of the team who implements new tools and/or procedures while continually being focused on the overall Business Units needs and goals.
Where you will make an impact
Own and drive incident management bridge calls and chats with production management, application development, infrastructure teams, and senior leadership with the purpose of remediating customer impacting incidents quickly. Competent and reliable adherence to critical process and procedure, and appropriate escalations in support of production incidents. Apply technical and environmental knowledge and experience to develop and drive appropriate work streams, forming paths to resolution. Distribution of clear and concise communications, summarizing incidents and the business/customer experience to a wide group of technical and non-technical audiences. Ensure that Incident records are fully documented both during and after the Incident, including gathering and recording the full incident timeline of events. Assist in postmortem incident review process with stakeholders which drives towards root cause identification, potential corrective actions and creation of executive summaries. Priming appropriate materials and follow ups to hand-off to the Root Cause Analysis phase in the Problem Management process. Actively participate and drive incremental improvements to our Incident Runbooks through process creation, tool building and participating in post-incident reviews. Be an ambassador of the Ellucian Cloud team by engaging in a culture of continuous learning of Cloud products and services, current and future productivity tool sets and ITIL/ITSM policies and best practices. Help champion the Ellucian Global Support and Cloud operational policies and best practices through coaching and education to promote effectiveness and consistency in delivery standards that support organizational needs.What you will bring
Enterprise incident management experience across several IT disciplines. Strong technical knowledge of complex systems and deep experience leading the rapid response to complex technical issues. Knowledge and experience working with a wide-range of enterprise technologies including cloud-based environments, database services, middleware, storage, network and virtualization technologies. Maintaining a professional demeanor and attitude while being assertive. Ability and confidence to act with decisiveness on critical decisions. Ability to multi-task and make sound judgements in a fast-paced, high stress environment. Ability to challenge information if the response does not fit the situation. Preference given to those with a working knowledge of ServiceNow, ITIL/ITSM incident, problem and change management components. Flexibility and willingness to support a 24x7 global operation via off-hours support, on-call availability, or other as needed per rhythm and needs of the business.What makes #Ellucianlife
Comprehensive health coverage: family major medical expenses, dental and life insurance. Christmas bonus 30 days Saving fund Monthly food coupon 15 workdays vacation Thrive Flex Program that allows you to contribute towards your health, financial or learning interests 5 charitable days to support the community that supports us Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few. Parental leave Employee referral bonuses to encourage the addition of great new people to the team We Foster a learning culture with:Tuition Reimbursement Assistance Professional development opportunities
#LI-RB1
#LI-Hybrid
-
Incident Management Specialist
hace 4 semanas
Puebla de Zaragoza, Pue., México Ellucian Company L.P. A tiempo completoUnlock Learning For All Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all...
-
Analista de Incidentes Remoto
hace 5 días
Puebla, México Reclutamiento IT A tiempo completo**Vacante para la empresa Reclutamiento IT en Puebla, Puebla**: Gran ambiente de trabajo, solidez financiera y estabilidad laboral, somos una consultoría enfocada en la gestión de servicios de TI desde una mesa de ayuda, hasta servicios de NOC, SOC, administración de aplicaciones y misión crítica. Intégrate como ingeniero de incidentes para proyectos...
-
Analista de Incidentes Bilingüe Remoto
hace 2 semanas
Puebla, México Training Talent A tiempo completo**Vacante para la empresa Training Talent en Puebla, Puebla**: Gran ambiente de trabajo, solidez financiera y estabilidad laboral, somos una consultoría enfocada en la gestión de servicios de TI desde una mesa de ayuda, hasta servicios de NOC, SOC, administración de aplicaciones y misión crítica. Intégrate como ingeniero de incidentes para proyectos de...
-
Analista de Incidentes Bilingüe Remoto
hace 2 semanas
Puebla, México Training Talent A tiempo completo**Vacante para la empresa Training Talent en Puebla, Puebla**: Gran ambiente de trabajo, solidez financiera y estabilidad laboral, somos una consultoría enfocada en la gestión de servicios de TI desde una mesa de ayuda, hasta servicios de NOC, SOC, administración de aplicaciones y misión crítica. Intégrate como ingeniero de incidentes para proyectos de...
-
Analista de Incidentes Bilingüe Remoto
hace 1 semana
Puebla, México Reclutamiento IT A tiempo completoGran ambiente de trabajo, solidez financiera y estabilidad laboral, somos una consultoría enfocada en la gestión de servicios de TI desde una mesa de ayuda, hasta servicios de NOC, SOC, administración de aplicaciones y misión crítica. Intégrate como ingeniero de incidentes para proyectos de soporte a EE. UU.. - Ingreso de $18,000 a $21,000 pesos brutos...
-
Analista de Incidentes Bilingüe Remoto
hace 2 semanas
Puebla, México Reclutamiento IT A tiempo completo**Vacante para la empresa Reclutamiento IT en Puebla, Puebla**: Gran ambiente de trabajo, solidez financiera y estabilidad laboral, somos una consultoría enfocada en la gestión de servicios de TI desde una mesa de ayuda, hasta servicios de NOC, SOC, administración de aplicaciones y misión crítica. Intégrate como ingeniero de incidentes para proyectos...
-
Analista de Incidentes Bilingüe Remoto Cdmx
hace 2 semanas
Puebla, México Reclutamiento it A tiempo completoGran ambiente de trabajo, solidez financiera y estabilidad laboral, somos una consultoría enfocada en la gestión de servicios de TI desde una mesa de ayuda, hasta servicios de NOC, SOC, administración de aplicaciones y misión crítica. Intégrate como ingeniero de incidentes para proyectos de soporte a EE. UU.. - Ingreso de 18,000 a 22,000 pesos brutos...
-
Purchasing Specialist
hace 3 días
Puebla, México IDEAL Fastener Mexico A tiempo completoWe are looking for a motivated Purchasing Specialist to manage our company's procurement activities. The purchasing specialist's responsibilities include sourcing new suppliers, ensuring that the purchased products and materials meet specific technical specifications, negotiating purchase terms, and evaluating supplier performance. The purchasing specialist...
-
Specialist Systems Engineering Process
hace 7 días
Puebla, México Kautex A tiempo completo**Specialist Systems Engineering Process** - 320875 - We offer an international, family-friendly, and diverse work environment in which you can help shape the mobility of tomorrow, _with some positions offering flexibility in some remote work_. Additionally, we have great career development opportunities in the field of new mobility with interesting and...
-
Order Entry and Customer Service Specialist
hace 4 días
Puebla, México IDEAL Fastener Mexico A tiempo completoThe Order Entry and Customer Service Specialist will be responsible for efficiently processing inbound sales orders in real-time, ensuring accuracy, completeness, and compliance with company policies and procedures. This role involves direct communication with external clients to clarify any order details, resolve discrepancies, and provide exceptional...
-
Presentation Specialist
hace 1 mes
Puebla, México Sermo A tiempo completo400+ employees, 9 countries, and 1 mission - to amplify the voice of physicians globally. That is where you come in. Helping unite physicians across the world to support better patient outcomes—and even save lives— is an incredible feeling. Join us! What we’re about: - Community: with 20+ years of tradition and innovation, our team has built the...
-
Product Support Specialist
hace 3 semanas
Puebla, México Kisi A tiempo completoWho we areWe are Kisi, a physical security technology company that accelerates a world where the right people can share physical resources at any time. Founded in 2012, Kisi operates from a headquarter in Brooklyn (USA), an office in Stockholm (Sweden), and a remote team across the globe.What we doWe bring simple and secure physical security to people and...
-
Master Data Analyst in Tlaxcala
hace 2 días
Puebla, México Ericsson A tiempo completo**About this opportunity** We are looking for a Master Data Specialist to join our team! The Master Data Management Specialist manages master data so, that it is fit for purpose - meaning that it enables the business to efficiently and optimally operate and improve end to end flows and functional processes. You adhere to the speak-up principles defined in...
-
Bilingual Sales Agent
hace 1 mes
Puebla, México Aleph Integrated A tiempo completoThe Specialist is in charge of business to business sales with prospects by cold calling, offering service to other companies, and scheduling meetings so the next department can make the arrangements and negotiations. You will generate leads and get commisions for every closed deal. **Requirements**: Bachelors (desired). High school (mandatory). Full time...
-
Talent Attraction Specialist
hace 3 semanas
Puebla, México TaskUs A tiempo completoDescription This role oversees TaskUs brand and marketing strategy and channels,, including social media management, and digital advertising, non digital advertising and events. As a Marketing Specialist you will... Focused on creating, managing, and coordinating TaskUs’ global and geo-specific content for all of our online social media...
-
Aftermarkets Proposal Specialist
hace 2 meses
Puebla, México Siemens Gamesa A tiempo completoIt takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team. This position is responsible for prepare the Aftermarket proposal of Spare Parts, Advanced Maintenance, and Mods & Ups portfolios. It will also be responsible to...
-
Aftermarkets Proposal Specialist
hace 2 semanas
Puebla, México Siemens Gamesa A tiempo completoIt takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team. This position is responsible for prepare the Aftermarket proposal of Spare Parts, Advanced Maintenance, and Mods & Ups portfolios. It will also be responsible to...
-
Global Mobility Specialist
hace 2 meses
Puebla, México SMP Deutschland GmbH A tiempo completoSamvardhana Motherson Peguform (SMP) is a leading expert in high quality interior and exterior modules for the automotive industry. The company is a member of the Motherson Group, one of the 22 largest automotive suppliers worldwide. **Your tasks**: **Your profile**: - Bachelors Degree preferred - Experience in management and administration of...
-
Mes Applications Business Analyst
hace 2 meses
Puebla, México Faurecia A tiempo completoGeneral Responsibilities: - Receiving and/or identifying business needs and facilitating the appropriate software solutions in line with company standards. - Providing and monitoring system performance to ensure that services are provided at the needed level and identifying corrective actions. - Providing escalated incident support services in coordination...
-
Reporting Specialist 1
hace 2 semanas
Puebla, México Webasto A tiempo completoNuestra inspiración impulsa el mundo de la movilidad. - Esta es nuestra visión. En Webasto, las personas que están entusiasmadas con las tecnologías y las innovaciones crean productos de calidad altamente eficientes para el uso de la industria automotriz. Los requisitos de nuestros clientes son nuestra máxima prioridad. Webasto les da un alto grado de...
