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Customer Success Manager
hace 1 semana
_Puebla_
_, _
_Mexico_
_ _
Customer Success Manager (remote position)
The Customer Success Manager will function as an advisor and will be in charge of the subscription(s) term cycle from onboarding, support, establishing QBRs (Quarterly Business Reviews).
General Accountabilities
- Onboarding new Microsoft CSP customers
- Establishing QBRs (Quarterly Business Reviews to review customer's licensing, customer's tenant, and Microsoft best practice recommendations from Microsoft dashboards and scores.
- Acting as the voice of the customer and document customers' needs and inquiries and take them to the Microsoft CSP practice to process.
- Discover opportunities that help customers save on licensing costs
- Discover upsell/cross sell opportunities for more services and subscriptions
- Reporting to the lead of customer success manager on numbers of reviews & opportunities
- Helping sales, inside sales, and BDMS on licensing/sale support requests
- Ensuring world class customer service and promote subscription renewals when necessary.
Job Qualifications
Education:
- Bachelor's degree or equivalent experience
- ITSM foundation training required.
Technical Skills:
- Customer Service. This is a client centric role
- Willing to learn Microsoft Technologies, specifically Microsoft 365 and Azure (for those who already have this experience with Microsoft technologies is a plus)
- Willing to take exams if needed, exams are not mandatory
- Has skills with word, excel, PowerPoint, Microsoft Teams
Professional Skills
- Fluent English language skills required: verbal and written communication.
- Adaptive person
- Experience collaborating with multicultural teams and customers.
- Initiativetaking and disciplined.
- Strong investigative and analysis skills.
- Has great presentation and negotiation skills.
- Ability to think out of the box (this skill is important when discovering opportunities with customers)
Benefits:
Healthcare, dental, vision, life insurance, savings fund, Christmas bonus, grocery bonus, annual bonus
PTOs:
Vacation, Sick, Holiday, and paid leaves
Save on commute:
Paid office parking
Discount Programs:
Medical related discounts
Prime location:
In the heart of Sonata, with views of Popocatepetl volcano, restaurants and amenities close by
Sponsored Events:
Team social events, Holiday dinner
Sport Activity:
Join your colleagues in various sport activities in the area
Eat & Drink:
Enjoy a kitchen stocked with drinks, coffee, and snacks free of charge
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