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Project Senior Analyst

hace 3 meses

Ciudad de México, Ciudad de México 09522 Citibanamex Afore, S.A de C.V., integrante del Grupo Financiero Citibanamex A tiempo completo
El Analista Sénior de Proyectos es una función profesional de un empleado experimentado.

Aplica profundos conocimientos sobre la disciplina al contribuir con el desarrollo de nuevas técnicas y la mejora de los procesos y el flujo de trabajo para el área o función.

Integra la experiencia en la materia y la industria dentro de un área definida.

Requiere una comprensión profunda del modo en el que las áreas se integran de manera conjunta en la subfunción, y también coordinan y contribuyen a los objetivos de la función y del negocio en general.

Evalúa temas variables y moderadamente complejos con impacto potencial considerable, donde el desarrollo de un enfoque/toma de medidas implica evaluar diversas alternativas y equilibrar situaciones potencialmente contradictorias utilizando diversas fuentes de información.

Requiere buenas habilidades analíticas para filtrar, priorizar y validar material potencialmente complejo y dinámico de múltiples fuentes. Se requieren sólidas habilidades comunicativas y diplomáticas. Generalmente asume un rol informal/formal de liderazgo dentro de los equipos. Participa en la orientación y la capacitación de nuevos empleados. Genera un impacto significativo en relación con el tamaño del proyecto, la ubicación geográfica, etc.

al influir en las decisiones mediante los consejos, el asesoramiento o facilitando servicios a otras personas en el área de especialización.

El trabajo y desempeño de todos los equipos del área se ven directamente afectados por el desempeño de la persona.


Responsabilidades:

Coordinar y distribuir información de cambios de procedimientos, procesos y política, y garantizar la adecuada concreción de los proyectos administrados.

Aplica conocimientos profundos sobre la disciplina relacionados con conceptos y procedimientos dentro de la propia área para resolver problemas.

Garantizar la creación del plan de administración de beneficios de privilegio y plan del proyecto, plan de administración de partes interesadas, plan de aceptación y registro central de problemas del proyecto.

Garantizar que se asignen los recursos al proyecto y controlar el compromiso. Garantizar que el control de cambios se ejecute a lo largo de todo el proyecto. Identificar, documentar y entender las dependencias del proyecto. Identificar a las partes interesadas clave que participan en la definición del alcance del proyecto.

Realizar el seguimiento de los costos reales del proyecto, identificar las variaciones y volver a programar los costos del proyecto, según sea necesario.

Medir el desempeño de la administración de proyectos en comparación con las normas. Garantizar los niveles de dotación de personal adecuados para el proyecto. Establecer las necesidades de comunicación del proyecto y crear un plan de comunicación para el proyecto. Crear el plan de administración de riesgos del proyecto. Trabaja con el equipo de adquisiciones para crear, administrar, realizar el seguimiento y finalmente cerrar contratos de proyectos.

Facilitar la transición de sistemas, el desarrollo de productos y servicios para reducir el impacto de las operaciones adversas garantizando que el negocio siempre reciba información y esté al tanto del estado de las mejoras del proceso, de las mejoras de sistemas y procedimientos y de las medidas correctivas para los problemas de riesgos identificados para el negocio.

Participar en la gestión de comunicaciones internas que permitan a los funcionarios del negocio ofrecer un servicio efectivo a los clientes.

Actuar como punto de contacto y enlace entre el departamento y las áreas de negocios necesarias para la implementación de actividades, a fin de garantizar una comunicación precisa con los clientes.

Administrar y coordinar los proyectos regionales, del negocio y de Citibank concentrándose en el desarrollo y la administración de cambios.

Administrar diariamente las consultas de investigación de un producto, una política o procedimiento realizadas por los miembros del equipo. Actuar como vínculo con las partes interesadas para implementar nuevos procedimientos o aclarar interpretaciones erróneas, según corresponda.

Realizar regularmente una revisión de los procesos, las políticas y los procedimientos, a fin de identificar deficiencias del proceso y recomendar actualizaciones del proceso o revisiones de la política y los procedimientos en relación con Administración de Proyectos y Cumplimiento Comercial.

Realizar comentarios a los líderes de Administración de Proyectos respecto de los problemas de riesgos/los casos de negocios presentados por unidades de negocios específicas.

Recolectar temas de comunicación, investigar problemas y garantizar la generación de comunicaciones relevantes de manera oportuna, clara y precisa. Realizar borradores y comunicar informes de personal incluidos cambios en el sistema.

Monitorear y comunicar Acuerdos de Nivel de Servicio de otros departamentos que influyen sobre la prestación del servicio correspondiente a un proyecto.

Realizar investigaciones continuas sobre las herramientas y los medios efectivos para mejorar las comunicaciones.

Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a Citigroup, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la política, aplicando un juicio ético sólido en relación con el comportamiento personal, la conducta y las prácticas comerciales y escalando, administrando e informando los problemas de control con transparencia Calificaciones:
Entre 5 y 8 años de experiencia.

Demostrar un sólido conocimiento del negocio, incluida la comprensión de los negocios principales, las operaciones y los procesos de apoyo.

Conocimiento funcional de tecnologías de centro de llamadas, incluidos sistemas, tecnologías y prácticas de trabajo de sistemas. Conocimiento de procedimientos y políticas de Recursos Humanos. Conocimiento de la industria de centros de llamadas. Experiencia previa en administración de servicio al cliente dentro del ámbito de un centro de llamadas. Preferentemente, formación terciaria. Debe destacarse en la resolución de problemas. Debe demostrar un compromiso con la calidad y la atención a los detalles.

Educación:
Licenciatura/título universitario o experiencia equivalente

Requisitos:

  • 5 a 8 años de experiencia en proyectos licenciatura terminada o certificación en proyectos ingles avanzado (conversacional) The Project Senior Analyst is a seasoned professional role. This role applies indepth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires indepth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required. Regularly undertakes a review of processes, policies and procedures to identify process gaps and recommend process updates/ policy & procedure revisions associated with Project Management and Business Compliance. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. Conducts ongoing research on effective mediums and tools to improve the communications. Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members.

Responsibilities:
Proactively leads the workstream of Continuous Improvement, delivering improvements through projects to meet management's strategic objectives. Identifies, documents, and understands project dependencies. Identifies key stakeholders who participate in project scope definition. Ensuring project delivery within scope, budget and on time. Ensures resources are assigned to project & monitor commitment. Measures project management performance against standards. Ensures appropriate project staffing levels. Establishes project communication needs and create project communication plan. Creates the project risk management plan. Work with procurement team to create, administer, track, and eventually close project contracts. Ensures change control is executed throughout project.

Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.

Full knowledge and understanding of PM processes, methodologies and frameworks (waterfall, agile) and management software (Microsoft Project, Jira, PTS, others).

Qualified with demonstrated experience by leading semi complex projects and managing resources and budgets.

Application of PM tools for risk identification, creating mitigation plans, escalations and managing strict timelines with solid project documentation and adherence to project processes.

Appropriately assess risk when business decisions are made, demonstrating consideration for Citi's reputation, clients and assets.

This roles looks for compliance with applicable laws, rules and regulations, adhering to organizational policies, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Confidence and well-skilled individual with strong written and verbal communication skills, with the ability to think and work quickly, to establish priorities and handle conflicting stuations.


Qualifications & Education:
5-8 years of experience in delivering projects, continuous improvement or process reengineering. Bachelor's degree or equivalent work experience. Advanced degree preferred.

Project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines.

Superior organizational skills, with proven ability to successfully manage multiple and concurrent priorities while working independently or with little supervision.

Self-motivated with a passion for establishing and maintaining a culture of control within the business.

Demonstrated relationship management skills with ability to deepen relationships and build partnerships across the business and key functional support areas with a strong ability to influence a group of diverse stakeholders and drive accountability and ownership with key business partners and process owners.


Job Family Group:
Project and

Program Management Job Family:

Project Management Time Type:
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