Application Support Analyst

hace 4 semanas

Tláhuac, Ciudad de México Thomson Reuters A tiempo completo

About the Role:

In this opportunity as an
Application Support Analyst - Salesforce & Order Capture, you will:

  • Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
  • Responsible for monitoring and analyzing business operational and technical key metrics.
  • Effectively articulate complex problems, concepts, and solutions to varied audiences.
  • Contribute to the strategy of the department and drive implementation of department goals that support the company's core values.
  • Participate in complex initiatives such as largescale upgrades.
  • Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
  • Ensure documentation, processes, and procedures are updated regularly.
  • Participate in a continuous learning culture and a curiosity about emerging technologies.

About You:

You are a fit for the role of
Application Support Analyst - Salesforce & Order Capture if you have:

  • 3+ Years of experience in software development and/or technology infrastructure and operations.
  • Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.
  • Fluent in speaking and writing English.
  • Proven track record of success participating in projects and initiatives even with ambiguous details provided.
  • Strong customer service, problem solving, organizational and conflict management skills.
  • Strong IT Service Management and standards experience.
  • Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problemsolving skills.
  • Proven ability to learn new technologies quickly.
  • Handson experience with programming and scripting languages.
  • Comfortable in a fastpaced environment and motivated by complex technical and business challenges.
  • ITIL Certification preferred.

What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:


  • Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
-
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
-
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
-
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
-
Social Impact: Nine employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
-
Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

LI-AC1


Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years.

Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters.

We help these professionals do their jobs better, creating more time for them to focus on the things that matter most:
advising, advocating, negotiating, governing and informing.


We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.

At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.

Sound exciting? Join us and help shape the industries that move society forward.

Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek tal

  • Application Support Analyst

    hace 3 días

    Tláhuac, Ciudad de México Thomson Reuters A tiempo completo

    Application Support Analyst - Customer ServiceAbout the RoleIn this opportunity as Application Support Analyst - Customer Service, you will:Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. Responsible for monitoring and analyzing business operational and technical key...

  • Application Support Analyst

    hace 4 semanas

    Tláhuac, Ciudad de México Thomson Reuters A tiempo completo

    Application Support Analyst - Adobe WebsitesAbout the role:In this opportunity as Application Support Analyst - Adobe web sites, you will:Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. Responsible for monitoring and analyzing business operational and technical key...

  • Application Support Analyst

    hace 3 días

    Tláhuac, Ciudad de México Thomson Reuters A tiempo completo

    Application Support AnalystAre you ready to work with high profile customers, technical support, and product development teams to bring deep knowledge and excellence in customer service for our IDT operation, having high service capabilities and technical expertise?About the RoleIn this opportunity as a Application Support Analyst, you will be responsible...

  • Application Support Analyst

    hace 4 semanas

    Tláhuac, Ciudad de México Thomson Reuters A tiempo completo

    The Service Management function is transforming into a truly global, data- and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations, including service monitoring, support and incident response, automated ops, change and configuration management as well as supplier/vendor and asset...

  • Application Support Analyst

    hace 4 semanas

    Tláhuac, Ciudad de México Thomson Reuters A tiempo completo

    About the Role:In this opportunity as an Application Support Analyst -Boomi / App Dynamics, you will:Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. Responsible for monitoring and analyzing business operational and technical key metrics. Effectively articulate complex...

  • Application Support Analyst

    hace 4 semanas

    Tláhuac, Ciudad de México Thomson Reuters A tiempo completo

    _Application Support Analyst - Billing & Payments_Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for youDrive continual service improvement and innovation in productivity, software quality, and...

  • Application Analyst

    hace 3 días

    Tláhuac, Ciudad de México Thomson Reuters A tiempo completo

    Application Support AnalystAbout the Role:As an Application Support Analyst at Thomson Reuters, you will: Provide First-Line Support: Respond to and resolve user-reported issues, ensuring timely and effective solutions.- Implement Fixes and Enhancements: Deploy patches, updates, and improvements to maintain optimal performance and address user needs.- User...

  • Applications Support Analyst Tr7

    hace 3 días

    Tláhuac, Ciudad de México Thomson Reuters A tiempo completo

    Application Support AnalystIn this role, the successful applicant will be responsible for providing first level support in managing, monitoring and control of the Thomson Reuters Services as defined by the responsibilities of the Team and to include support for Data center infrastructure, Application Support, Major Incidents and BAU Operations. This position...

  • Application Support

    hace 4 semanas

    Tláhuac, Ciudad de México EPAM Systems A tiempo completo

    DESCRIPTION:Embrace a rewarding career opportunity in our IT company as an Application Support Engineer, specialized in LinuxYou will work normal shifts within the range of 5AM PST to 8PM PST. If you have experience in IT Operations Support, knowledge of scripting languages, and an understanding of Java and SQL, we encourage you to apply.EPAM is a leading...

  • Application Support Manager

    hace 4 semanas

    Tláhuac, Ciudad de México Mastercard A tiempo completo

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Technology Applications Support Analyst

    hace 3 días

    Tláhuac, Ciudad de México JLL A tiempo completo

    JLL supports the Whole You, personally and professionally.Benefits to eligible employees, include: Life insurance for you. Online platform with certified courses for professional development.What this job involves:The Analyst, Technology role is a critical part of the Global Business Intelligence & Technology team. The individual will assist with supporting...

  • Technical Support Analyst

    hace 4 semanas

    Tláhuac, Ciudad de México Cambridge University Press & Assessment A tiempo completo

    Job Title: Tech Support AnalystSalary: CompetitiveLocation: Mexico City, Mexico, HybridContract: Permanent, Full TimeDo you thrive on troubleshooting and resolving technical issues? We are seeking a Tech Support Analyst to join our global team in Mexico city, investigating and resolving technical support issues on Cambridge University Press & Assessment...

  • Apps Support Intmd Analyst

    hace 4 semanas

    Tláhuac, Ciudad de México Citi A tiempo completo

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • Application Db Production Support

    hace 4 semanas

    Tláhuac, Ciudad de México Citi A tiempo completo

    Responsibilities: The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions. Provides expertise in area and an advanced...

  • Middleware Support Analyst

    hace 4 semanas

    Tláhuac, Ciudad de México Citi A tiempo completo

    The Infrastructure Intermediate Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and...

  • Business Analyst

    hace 4 semanas

    Tláhuac, Ciudad de México Cognizant Technology Solutions A tiempo completo

    We're hiringAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...

  • IT Support

    hace 4 semanas

    Tláhuac, Ciudad de México Quattris Global A tiempo completo

    Installation and troubleshooting of IT Hardware and Software devicesCheck Inventory in the officeJob Type: Part-timePay: $ $500.00 per hourApplication Question(s): Are you based in Mexico City or nearby areas?Experience: IT Support: 2 years (preferred)Language: English (preferred)

  • Support Analyst Salesforce Commerce Cloud

    hace 4 semanas

    Tláhuac, Ciudad de México Viseo A tiempo completo

    To strengthen the activities of our team, we are looking for we are looking for a Salesforce Commerce Cloud Support Analyst that will work for one of our major client's e-commerce platforms.Your Role Work with the platform technologies and languages, HTML, CSS, and JavaScript Diagnosing the source of users' plafform problems and advising clients on possible...

  • Support Analyst Salesforce Commerce Cloud

    hace 4 semanas

    Tláhuac, Ciudad de México VISEO - Spain A tiempo completo

    To strengthen the activities of our team, we are looking for we are looking for a Salesforce Commerce Cloud Support Analyst that will work for one of our major client's e-commerce platforms.Your Role Work with the platform technologies and languages, HTML, CSS, and JavaScript Diagnosing the source of users' plafform problems and advising clients on possible...

  • Application Development Analyst

    hace 3 días

    Tláhuac, Ciudad de México Genworth A tiempo completo

    At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to...