Inside Sales Representative

hace 7 días

Saltillo, Coahuila de Zaragoza, México PeninsulaSteel A tiempo completo

Peninsula Steel is a leading American provider of high-quality steel products, serving customers across the construction industry with a commitment to excellence and reliability.

With a rich history of delivering top-notch solutions, Peninsula Steel prides itself on its dedication to customer satisfaction and innovation in the steel industry.


Responsibilities:

Peninsula Steel is seeking a dynamic Inside Sales Representative to join our dedicated Customer Service team.

As a key member of our organization, you'll play a crucial role in maintaining strong customer relationships, identifying new sales opportunities, and ensuring efficient product delivery.


Responsibilities:

  • Reach out to existing and potential customers to address their needs and explore sales opportunities.
  • Serve as an internal account coordinator for designated accounts.
  • Cultivate relationships with new clients to expand our customer base.
  • Provide accurate quotes, enter orders into the system, and follow up on transactions.
  • Collaborate with the Sales team to share insights on potential sales leads.
  • Ensure timely and quality delivery of customer orders, liaising with logistics as needed.
  • Support fellow Inside Sales Representatives in managing and growing their accounts.
  • Recommend suitable products to customers based on their requirements.
  • Address customer inquiries regarding products, pricing, availability, and credit terms.
  • Offer ongoing support and consultation to clients.
  • Distribute product samples and catalogs to interested customers.
  • Identify potential customers through business directories and referrals.
  • Stay updated on market trends, product developments, and competitors' activities.
  • Gather credit information on prospective clients and facilitate order processing.
  • Engage in negotiations with retail partners to enhance product visibility and promotion.
  • Coordinate the resolution of customer complaints to ensure satisfaction.
  • Uphold a high standard of customer service to reinforce client loyalty.
  • Enter orders efficiently using SAP software.

Qualifications:

  • Proficient in English (Advanced level).
  • High School Diploma or equivalent education.
  • 2+ years of experience in customer service or inside sales roles.
  • Experience in call centers, particularly for bilingual campaigns, is advantageous.
  • Proficiency in Microsoft Office suite and SAP software.
  • Strong verbal and written communication skills.
  • Active listening abilities and critical thinking.
  • Exceptional attention to detail.

Location:
This position is exclusively open to residents of
Nuevo Leon, Mexico.

We Offer:

  • Competitive compensation with all Mexican legal benefits.
  • Weekly pay schedule.
  • Comprehensive paid training program.
  • Provision of necessary equipment.
  • Direct hire (No outsourcing or staffing agencies)
  • Remote position with Monday to Friday schedule, from 6:00 AM to 4:00 PM.

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