Collections Agent

hace 1 semana

Ciudad de México, Ciudad de México Concord Servicing A tiempo completo

Concord Servicing, a leading financial services company, is currently seeking a Collections Agent. The successful candidate will be responsible for helping the company recover overdue loan payments, communicating with customers to find payment solutions, and safeguarding the company's financial assets. Concord is a full-scope loan servicer that delivers compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers, ensuring the best possible experience for their customers.

The Collections Agent will play an important role in the company's operations as they help ensure the stability of the organization's financial standing. The ideal candidate should be knowledgeable of collections processes and regulations. They should also possess strong communication skills, be detail-oriented, and have a proven aptitude for problem-solving.

Responsibilities
  • Contact customers by telephone to determine the reason for delinquency and resolve accounts in full in accordance with Concord's procedures, client specifications and in compliance with the FDCPA and State Regulations.
  • Consistently represent Concord in a professional manner.
  • Locate customer contact information using various databases and systems (skip-tracing).
  • Document all interactions with customers and update applicable account information.
  • Able to react to change productively and handle other tasks as assigned.

Requirements

  • Typing, computer skills, Microsoft products (Word, Excel, etc.)
    • At least two years of collections experience preferred
    • Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act preferred
    • Excellent analytical, communication, and negotiating skills
    • Communicate information and ideas clearly through both speaking and writing
    • Ability to work well on a team and focus on results; adaptable and flexible
    • Ability to listen carefully, probe for additional details, and ask targeted questions to gather and integrate information
    • Ability to persuade others to change their minds or behavior
    • Ability to maintain composure in difficult situations
    • Plan and prioritize multiple work tasks
    • Detail oriented/organized style
    • Ability to meet goals and deadlines in a fast-paced, stressful environment
    • Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus.
    • Schedule with require a minimum of 1 evening per week and 2 Saturdays per month.

Benefits

  • Base Salary 10,600 pesos
  • Hiring monthly bonus 7,000 pesos for starts
  • Internet Bonus 400 pesos
  • Grocery tickets 2,000 pesos
  • Health, life and dental insurance

  • Collections Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México Citi A tiempo completo

    El Analista de Cobranzas 1 es un puesto de nível inicial a cargo de realizar el contacto con el cliente entrante y saliente para fines de cobranzas, en coordinación con el equipo de Operaciones - Incumplimiento de cobranzas. El objetivo general de esta función es ayudar en los esfuerzos de cobro en cuentas de clientes morosas en etapa...

  • Collections Analyst 1

    hace 1 semana

    Ciudad de México, Ciudad de México Citi A tiempo completo

    El Analista de Cobranzas 1 es un puesto de nível inicial a cargo de realizar el contacto con el cliente entrante y saliente para fines de cobranzas, en coordinación con el equipo de Operaciones - Incumplimiento de cobranzas. El objetivo general de esta función es ayudar en los esfuerzos de cobro en cuentas de clientes morosas en etapa...

  • Collections Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México AIG A tiempo completo

    Who we are:American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other fi nancial services to customers in more than 80 countries and jurisdictions. These diverse...

  • Collections Agent

    hace 1 semana

    Ciudad de México, Ciudad de México Trabaja en Intugo A tiempo completo

    En INTUGO apoyamos principalmente a empresas extranjeras con todo su proceso administrativo para que puedan operar aquí en MéxicoRequisitos:1 AÑO DE EXPERIENCIA EN COLECTIONSCONOCIMIENTOS DE COMPUTACIÓNTENER HABILIDADES DE COMUNICACIÓN ESCRITA Y VERBAL EN INGLESOferta:$13,500 Mensual + COMISIONES$800 Vales de despensaPrestaciones de leyOportunidad de...

  • Sr Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México S&P Global A tiempo completo

    The Role: Sr Specialist - CollectionsThe Grade/Level: (relevant for internal applicants only) 9The Location: Mexico CityThe Team: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect...

  • Collections Executive

    hace 1 semana

    Ciudad de México, Ciudad de México MetLife A tiempo completo

    Somos expertos y reconocidos a nível mundial como líderes en seguros. Tenemos más de 150 años de experiência entregando lo mejor en seguros de vida, rentas vitalicias y programas de beneficios a más de 90 millones de clientes, en 50 países del mundo. _ En México, somos la aseguradora # 1 de personas en el país, con más de 10 millones de...

  • Senior Specialist, Command Centre

    hace 1 semana

    Ciudad de México, Ciudad de México Maersk A tiempo completo

    Delivers daily execution in the Collections space, with some support for improvements to a given process and/or project. This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional...

  • Senior Specialist, Command Centre

    hace 1 semana

    Ciudad de México, Ciudad de México APM Terminals A tiempo completo

    Senior Specialist, Command Centre page is loaded Senior Specialist, Command Centre Apply locations MX - Mexico City time type Full time posted on Posted 18 Days Ago job requisition id R97700 Delivers daily execution in the Collections space, with some support for improvements to a given process and/or project. This is an exciting career opportunity to...

  • Incr - Recovery Analyst 1 - C09

    hace 1 semana

    Ciudad de México, Ciudad de México Citi A tiempo completo

    El Analista de Cobranzas 1 es un puesto de nível inicial a cargo de realizar el contacto con el cliente entrante y saliente para fines de cobranzas, en coordinación con el equipo de Operaciones - Incumplimiento de cobranzas. El objetivo general de esta función es ayudar en los esfuerzos de cobro en cuentas de clientes morosas en etapa...

  • Remote - Customer Service Agent for Billing

    hace 1 semana

    Ciudad de México, Ciudad de México Gordian Staffing A tiempo completo

    Description:Gordian Staffing, A New Way of HR.Founded in 2019, Gordian Staffing helps small and medium-sized enterprises in the United States and Canada with specialized services and provides high-quality people solutions. Our headquarter is in Omaha, Nebraska. Abroad we have offices in Guadalajara and Mexico City.About our client: Has fast become an...

  • Bilingual Customer Service Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Foundever A tiempo completo

    Job Description : About UsAbout UsAbout FoundeverAs a global leader in end-to-end customer experience (CX) products and solutions, Foundever partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.With our award-winning culture built on 35+...

  • Specialist , Site Experiences LATAM

    hace 1 semana

    Ciudad de México, Ciudad de México Nike A tiempo completo

    Forma parte del equipo de NIKE, Inc.NIKE, Inc. hace más que equipar a los mejores atletas del mundo. Es un lugar para explorar el potencial, borrar las fronteras y ampliar los límites de lo que se puede ser. La empresa busca personas que puedan crecer, pensar, soñar y crear. Su cultura aumenta al adoptar la diversidad y recompensar la imaginación. La...

  • Specialist , Site Experiences LATAM

    hace 1 semana

    Ciudad de México, Ciudad de México Nike Deutschland GmbH A tiempo completo

    Become a Part of the NIKE, Inc. TeamNIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...

  • Global Customer Care Operations Manager

    hace 1 semana

    Ciudad de México, Ciudad de México Tala A tiempo completo

    About TalaTala is a global technology company building the world's most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions - and our plan is to serve millions more, and have been named by the _Fortune...

  • Specialist , Site Experiences LATAM

    hace 1 semana

    Ciudad de México, Ciudad de México Nike Deutschland GmbH A tiempo completo

    Werde Teil des Teams von NIKE, Inc. NIKE, Inc. stattet nicht nur die besten Athleten der Welt aus. Wir erkunden neue Möglichkeiten, finden Wege und überwinden die Grenzen des Machbaren. Unser Unternehmen sucht nach Menschen, die wachsen, denken, träumen und gestalten möchten. Unsere Unternehmenskultur schätzt Vielfalt und belohnt Einfallsreichtum....

  • Accountant, Full Time

    hace 1 semana

    Ciudad de México, Ciudad de México AADAP A tiempo completo

    Job Title:AccountantExempt /Non-Exempt:Non-ExemptUnit:Fiscal Benefits:Full Benefits PackageLocation (City):Corporate Office Travel Required:Yes, mostly localHourly Rate Range:$ $29.77 Position Type:Full-Time RegularDate Posted: Posting Expires:Once filledExternal PostingURL:Applications Accepted By:FAX:Subject Line: Job ApplicationMail:ATTN:Jennifer...

  • Global Customer Care Operations Manager

    hace 1 semana

    Ciudad de México, Ciudad de México Tala A tiempo completo

    About Tala Tala is a global technology company building the world's most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions – and our plan is to serve millions more, and have been named by the...

  • CCAR & Stress test coordinator C13

    hace 4 semanas

    Ciudad de México, Ciudad de México Citigroup, Inc. A tiempo completo

    The Risk Reporting Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as...

  • CCAR & Stress test coordinator C13

    hace 1 semana

    Ciudad de México, Ciudad de México Citigroup, Inc. A tiempo completo

    The Risk Reporting Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as...

  • CCAR & Stress test coordinator C13

    hace 4 semanas

    Ciudad de México, Ciudad de México Citigroup, Inc. A tiempo completo

    The Risk Reporting Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as...