Collections Executive
hace 2 semanas
Tenemos más de 150 años de experiência entregando lo mejor en seguros de vida, rentas vitalicias y programas de beneficios a más de 90 millones de clientes, en 50 países del mundo.
_- En México, somos la aseguradora # 1 de personas en el país, con más de 10 millones de asegurados._
Ejecutivo de cobranza **para construir juntos un futuro más seguro para las familias mexicanas.
Propósito o misión del Rol:
Gestión de cobranza bajo estándares de calidad en un SLA de 24 hrs.
Buscamos personas que:
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Construyan el mañana, cambien e innoven para tener un desempeño sostenido, aprovechando las oportunidades, experimentando con seguridad y actuando con urgencia.
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Ganan junto, colaboran y fortalecen mutuamente para alcanzar el éxito, buscando perspectivas diferentes, fomentan la inclusión y crean alineamiento.
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Se adueñan, cumpliendo con nuestros clientes asumiendo responsabilidad, facilitando soluciones y logrando entregar los resultados esperados.
RESPONSABILIDADES Y ATRIBUCIONES
- Atención de solicitudes a través de correo electrónico.
- Aplicación de recibos y notas de crédito, devoluciones, rehabilitaciones, generación de estados de cuenta, información y aclaración.
- Las solicitudes de brokers, promotores, agentes, despachos y clientes directos, así como de línea de negocio o de áreas operativas internas.
- Seguimiento con conductos y comercial de la cobranza pendiente y de las primas en depósito mediante el envío de notificaciones, llamadas y reuniones.
- Generación de reportes mediante Excel
REQUISITOS Y CALIFICACIONES
- Licenciatura terminada en administración o contabilidad
- Experiência mínimo 1 año en funciones relacionadas al puesto.
- Experiência mínima en área de Seguros o banca
- Conocimiento en Cobranza, CFDI.
- Excel intermedio
Requisitos específicos para colaboradores internos:
- _ Deberás contar con al menos 12 meses en tu posición actual_
- _ Para participar tu líder deberá estar informado antes de postularte._
- _ Te pediremos un correo de confirmación._
- _ No puedes participar en dos o más procesos de manera simultánea._
PERFIL INTERPERSONAL
- Organizada, actitud de servicio, comunicación, relaciones personales, negociación, atención y servicio al cliente
Horario:
Lunes a Jueves 8:00am a 17:30pm, Viernes 8:00am a 15:00pm
Actualmente bajo modelo home office
Asistencia a Torre Manacar para capacitación y necesidades puntuales.
- En MetLife tenemos el compromiso de fomentar la diversidad entre colaboradores y colaboradoras, a través de un trato no discriminatorio por motivos de raza, expresión / identidad de género, orientación sexual, religión, edad, nacionalidad, estado civil, discapacidades, condición física o económica, no se hacen pruebas de VIH y embarazo como requisito para ingreso, permanencia o ascenso y existe igualdad de oportunidades laborales_
- Para la consideración inmediata, haga clic en el botón "Aplicar ahora". Usted será dirigido a completar un perfil en línea. Una vez completado, usted recibirá un correo electrónico automático, confirmando que su aplicación al trabajo ha sido exitosa._
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