Cbs HR Services Analyst
hace 2 semanas
Del.
Miguel Hidalgo, Mexico City, Mexico
Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet.
Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom's of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Pet Nutrition.
We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children's oral health.
Position Purpose:
This position is the first point of contact for employees and managers on all questions related to HR
policies and programs. This position will focus on efficiently resolving questions while providing
exceptional customer service.
Let's talk about main responsibilities:
- **Provide courteous and efficient customer service through phone calls, chat messages and online request forms**-
Answer questions on Colgate's HR policies, programs and systems in a professional and efficient manner
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Ensure compliance with relevant data privacy and data protection policies and regulations
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Document all relevant notes on inquiries and resolution actions in case management system
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Review all relevant documentation and articles available in knowledge management system to provide thorough and accurate answers
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Research and follow up on open items as necessary to resolve customer questions
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Escalate requests appropriately where guidance or further clarification of policies and procedures is required
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Propose updates to content in the Knowledge Management system to help with future inquiry resolution
What you need for this position:
- **Bachelor's Degree preferred (or equivalent experience)*
1 year of experience in HR, customer service or related fields
Data entry experience (preferred)
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Experience with HR and/or shared services technology functionality (e.g., case management, knowledge management, ESS/MSS, etc.) (preferred)
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English Advanced Level
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Intermediate Portuguese Level (preferred)
Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact.
We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.
Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
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