Global Warranty Policy and Training Specialist
hace 2 semanas
Warranty operation experience is not mandatory if English proficiency is confirmed.
- Bachelor's degree (Psychology, Administration, Business or related) required.
Major Responsibilities
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Warranty Training:Translate, adapt, develop, and deliver Warranty Training to the Dealer network via Adobe Connect
Includes:
develop material, create exams, coordinate training, send training invitations, etc
Types of training:
Warranty Webcasts, New Warranty Administrator Webinars, master's Warranty Certification Webinars, On site Warranty training, etc.
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Short Training Videos:Verify translation, adapt, verify voice over of video snacks. Coordinate publication in STARS/TSO/FMCDealer sites.
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STARS Warranty Training:Verify translation, adapt, verify voice over of warranty training for STARS. Coordinate publication in STARS.
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Warranty Policy:Revise, update, and maintain the Warranty Policy for FoM & NAEM Region. Coordinate publication of Warranty Policy Manual and new or updated Warranty Policy.
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Warranty Coverages:Update/Maintain Global Warranty Coverage Spread sheet. Coordinate publication in Warranty site.
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Warranty Guides: Revise Warranty Guide for Ford / Lincoln Vehicles.
DISCLAIMER:
Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.
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