Global Warranty Policy and Training Specialist

hace 2 semanas


Naucalpan de Juárez, México Ford Motor Company A tiempo completo

Warranty operation experience is not mandatory if English proficiency is confirmed.

  • Bachelor's degree (Psychology, Administration, Business or related) required.

Major Responsibilities
-
Warranty Training:Translate, adapt, develop, and deliver Warranty Training to the Dealer network via Adobe Connect

Includes:
develop material, create exams, coordinate training, send training invitations, etc

Types of training:
Warranty Webcasts, New Warranty Administrator Webinars, master's Warranty Certification Webinars, On site Warranty training, etc.
-
Short Training Videos:Verify translation, adapt, verify voice over of video snacks. Coordinate publication in STARS/TSO/FMCDealer sites.
-
STARS Warranty Training:Verify translation, adapt, verify voice over of warranty training for STARS. Coordinate publication in STARS.
-
Warranty Policy:Revise, update, and maintain the Warranty Policy for FoM & NAEM Region. Coordinate publication of Warranty Policy Manual and new or updated Warranty Policy.
-
Warranty Coverages:Update/Maintain Global Warranty Coverage Spread sheet. Coordinate publication in Warranty site.
-
Warranty Guides: Revise Warranty Guide for Ford / Lincoln Vehicles.

DISCLAIMER:


Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.



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