Associate Training Specialist

hace 1 semana

Ciudad de México, Ciudad de México Hootsuite A tiempo completo

We're looking for an Associate Training Specialist to deliver product training to Hootsuite's Enterprise customers in a large group, web-based format.

This is an exciting opportunity to help us grow and scale our group training initiatives.

As a member of our Professional Services team, you will be a product expert and customer advocate, delivering value to customers by enabling them on our product through the implementation phase, ensuring they are confident in using Hootsuite's tools.


NOTE:
This is not a Learning & Development position. This role supports customer-facing training.

WHAT YOU'LL DO:

  • Deliver live webbased, standardized training sessions in a group format (i.e. multiple customers/multiple organizations attend the same session) across our Hootsuite product portfolio
  • Ensure that the content presented is understood and respond to questions as required throughout the group training session
  • Support the development and maintenance of training materials designed for a webbased group training format, including agendas, presentations, and takeaway materials
  • Maintain the live group training calendar across multiple products
  • Provide support for Customer Success and Professional Services teams regarding training, logistics, and updates to the training component of the project plan
  • Perform other related duties as assigned

WHAT YOU'LL NEED:

  • Relevant experience delivering training, preferably in the technology (SaaS) industry, or other relevant experience
  • Clear and organized presentation techniques, both in person and via web; proven ability to train or teach others, particularly a technology solution
  • Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
  • Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner
  • Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
  • Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
  • Process/

Project Management:
skilled at figuring out and managing the processes and timelines necessary to get work accomplished

  • Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems

WHO YOU ARE:

  • Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
  • Curious. You are always learning and seeking ways to make things better.
  • Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
  • Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:

Step Up:
Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team:

Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are.

#OneTeam #FreeToBeMe

Customer Obsessed:
Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile:
Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win:
Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies:
Give back to our communities and be an ally. #SocialForGood #Allies

LI-LN1

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