![Hitachi Energy](https://media.trabajo.org/img/noimg.jpg)
On-site Service Specialist
hace 2 semanas
Your Responsibilities:
Diagnoses and resolves ITrelated issues effectively and efficiently. Ensures that computers are delivered in a 'readytouse' condition for IT users. Provides adhoc training to users on common IT issues and guides them through selfservice tools. Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB). Conducts regular inventory checks for relevant hardware. Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations. Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors. Identifies and report potential risks that could impact the quality of OSS services. Offers support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of deskside support. Hosts and assist thirdparty technicians. Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality. Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities. Follows OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles. Recommends equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable) Support process engineering & maintenance as related to nonstandard IT hardware, nonstandard systems, ITrelated production equipment, machine control issues, etc. (when applicable) Responsible for the setup and deployment of hardware of various types of software. (when applicable)
Your Background
The work is 100% in person at our unit in Reynosa, Mexico. Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT. Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English. Proactive and solutionoriented mindset Demonstrates an ability to work independently and is selfdriven
Tools:
- Service Now
Methodologies:
Lean 6 Sigma ITIL
Basic Info
Location
Naucalpan de Juarez, Estado de México, Mexico
San Luis Potosi, San Luis Potosí, Mexico
Job type
Full time
Experience
Experienced
Job function
IT, Telecom & Internet
Contract
Regular
Publication date
Reference number
R0041885
Share this job
-
Site Intelligence Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Parexel A tiempo completoParexel FSP is currently hiring a Site Intelligence Specialist to join our team in Mexico, Brazil and ArgentinaPosition Purpose: The Site Intelligence Specialist (SIS) acts as a supportive team member for Site Intelligence and Site Selection. The SIS performs tasks for multiple Site Intelligence and Feasibility projects. The SIS contributes to executing Site...
-
Technical Support Specialist
hace 2 semanas
Naucalpan de Juárez, México Bloomberg A tiempo completoTechnical Support Specialist Mexico City Posted Jan 24, Requisition No Our Team: Our Bloomberg On-Site Support (BOS) teams work with urgency to provide 24/7 on-site technical solutions to Bloomberg's internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we provide to be able to do...
-
Service Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Apple A tiempo completoApple Service Specialist (Country Club Plaza R097) Kansas City , Missouri Apply Now As a Service Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with...
-
Employee IT Operations On-site
hace 2 semanas
Ciudad de México, Ciudad de México DRÄXLMAIER Group A tiempo completoObjective of the position:Operate Office or shop floor Systems at SLP site, in compliance with applicable ITSM processes, Standards and IT guidelines.Principal activities: Contribute to the IT on site, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, build new infrastructure Systems according to...
-
Bilingual Customer Service Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Foundever A tiempo completoJob Description : About UsAbout UsAbout FoundeverAs a global leader in end-to-end customer experience (CX) products and solutions, Foundever partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.With our award-winning culture built on 35+...
-
Service Center Specialist
hace 2 semanas
Ciudad de México, Ciudad de México International Flavors & Fragrances A tiempo completoAre you passionate about service excellence? Would you love to work for a global organization that is doing more good for people and planet?Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves.We are now seeking a...
-
Servers Support On Site
hace 2 semanas
Ciudad de México, Ciudad de México Hewlett Packard Enterprise A tiempo completoServers Support On siteThis role has been designated as 'Office', which means you will primarily work from an HPE office.Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.Technology ConsultantHow you ́ll make your mark:Performing...
-
Service Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Grundfos Holding AS A tiempo completoService SpecialistApplication deadline:As soon as possibleWorkplace:Hybrid PositionJob Location (Short):Cancun, Quintana Roo, MexicoContract Type:Full-TimeEmployment Type:RegularAre you enthusiastic about providing quality service experiences to customers while promoting sustainable solutions? Do you have a experience with delivering high-quality service in...
-
Site Intelligence Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Pfizer A tiempo completoROLE SUMMARY Acts as a supportive team member for Analytics & Regional Intelligence within Operational Analytics & Quantitative Sciences (OAQS) Performs tasks for multiple site intelligence and feasibility projects. Works under close supervision of Regional Intelligence Head Contributes to executing site feasibility plans and presenting the data to...
-
Service Advisor Cdmx
hace 2 semanas
Naucalpan de Juárez, México Tesla A tiempo completoWhat to ExpectROLE Our Service Advisors aren't just technically gifted, they are also great communicators who put the customer first, making Tesla a pioneer in automotive service with the highest customer satisfaction rate in the industry.You will work with an international and diverse team of our best and brightest. Their experience ranges from automotive...
-
Specialist , Site Experiences LATAM
hace 2 semanas
Ciudad de México, Ciudad de México Nike A tiempo completoForma parte del equipo de NIKE, Inc.NIKE, Inc. hace más que equipar a los mejores atletas del mundo. Es un lugar para explorar el potencial, borrar las fronteras y ampliar los límites de lo que se puede ser. La empresa busca personas que puedan crecer, pensar, soñar y crear. Su cultura aumenta al adoptar la diversidad y recompensar la imaginación. La...
-
IT Service Desk Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Polaris Inc. A tiempo completoIT Service Desk Support Specialist page is loaded IT Service Desk Support Specialist Apply locations Monterrey, Mexico time type Full time posted on Posted 2 Days Ago job requisition id R22991 At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated...
-
Service Now
hace 2 semanas
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoSERVICE NOWAutomates and optimizes technology service operations. Automate service operations to improve productivity and ofter employees a superior work experienceACTIVITIES Develop, enchance, operate and maintain an accurate Configuration Management Database Provide technical services within the ServiceNow ITOM Suite Build custom probes and patterns to...
-
Service Operations Excellence Specialist
hace 2 semanas
Ciudad de México, Ciudad de México 253 KONE Mexico S.A. de C.V. A tiempo completoAre you ready to make your next career move to join our team as a Service Operations Excellence Specialist in Mexico City? Service Operations Excellence Specialist supports Maintenance Operations Excellence Manager and Maintenance operations management in the frontline to implement, ensure compliance and maintain the performance of end-to-end business...
-
Specialist , Site Experiences LATAM
hace 2 semanas
Ciudad de México, Ciudad de México Nike Deutschland GmbH A tiempo completoBecome a Part of the NIKE, Inc. TeamNIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...
-
Client Service Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Swarovski A tiempo completoClient Service Specialist page is loaded Client Service Specialist Apply locations Miguel Hidalgo, MEX time type Full time posted on Posted 4 Days Ago job requisition id R-92171 At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Client Services Specialist where you will get a chance...
-
Ev Service Battery Ordering Specialist
hace 2 semanas
Naucalpan de Juárez, México Ford Motor Company A tiempo completoExperience & Background Requirements E- xperience in Microsoft Office suite (strong Excel skills) W- illingness to learn new EV service processes G- eneral understanding of Dealership Retail Network Operations P- revious experience in Customer Service Division preferred but not mandatory D- emonstrated ability to problem solve S- trong process background S-...
-
advisor travel customer service
hace 2 semanas
Ciudad de México, Ciudad de México Amedirh A tiempo completoADVISOR TRAVEL CUSTOMER SERVICE - CRUISE SPECIALIST Amedirh REQUISITOSCOMPETENCIASACTIVIDADESAdvisor/Travel Remote Our agency is searching for a friendly and professional individual to join our team for this remote position. Qualifications: Must be able to effectively communicate with clients (strong sales background a plus) Must have internet access, tablet...
-
Erection and Commissioning Site Management Staff
hace 2 semanas
Ciudad de México, Ciudad de México Siemens Energy A tiempo completoErection and Commissioning Site Management Staff (p) About the Role Location Mexico Ciudad de Mexico Mexico City Company Siemens Energy, S. de de Organization EVP Global Functions Business Unit Project Entity Full / Part time Full-time Experience Level Experienced Professional Erection and Commissioning Site Management Staff. Siemens Site...
-
Wfm Scheduling Specialist
hace 2 semanas
Naucalpan de Juárez, México AT&T Mexico A tiempo completoBilingual (English) WFM Scheduling Specialist.At AT&T we ́re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter.As a Bilingual (English) WFM Scheduling Specialist, you will work or be...