On-site Service Specialist

hace 2 semanas


Naucalpan de Juárez, México Hitachi Energy A tiempo completo

Your Responsibilities:

Diagnoses and resolves ITrelated issues effectively and efficiently. Ensures that computers are delivered in a 'readytouse' condition for IT users. Provides adhoc training to users on common IT issues and guides them through selfservice tools. Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB). Conducts regular inventory checks for relevant hardware. Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations. Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors. Identifies and report potential risks that could impact the quality of OSS services. Offers support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of deskside support. Hosts and assist thirdparty technicians. Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality. Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities. Follows OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles. Recommends equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable) Support process engineering & maintenance as related to nonstandard IT hardware, nonstandard systems, ITrelated production equipment, machine control issues, etc. (when applicable) Responsible for the setup and deployment of hardware of various types of software. (when applicable)
Your Background
The work is 100% in person at our unit in Reynosa, Mexico. Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT. Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English. Proactive and solutionoriented mindset Demonstrates an ability to work independently and is selfdriven
Tools:
  • Service Now
MS Office 365 Windows iOS Asset Management Tools

Methodologies:

Lean 6 Sigma ITIL
Basic Info

Location
Naucalpan de Juarez, Estado de México, Mexico
San Luis Potosi, San Luis Potosí, Mexico

Job type
Full time

Experience
Experienced

Job function
IT, Telecom & Internet

Contract
Regular

Publication date

Reference number
R0041885

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