Billing & Collection Associate - English and Spanish speaker
hace 2 semanas
Join our Finance team in Mexico and become part of accelerating continuous improvement in sustainable business practices at scale.
Core Responsibilities:
- Maintain and engage with a portfolio of aging receivables accounts via phone and emails to recover all past due accounts
- Research disputed accounts as needed to determine the cause and validity of the delinquency
- Take appropriate action to resolve and/or identify significant collection and billing issues and escalate appropriately
- Process and reconcile payment where required
- Promptly respond to customer queries via email, phone, and other channels
- Obtain and share customer feedback to improve products and services
- Collaborate with internal stakeholders to resolve billing and debt collection queries
- Assist with internal projects and mentor junior team members
- Guide team members to optimize collections and develop processes for productivity
- Liaise with international colleagues to add value to the global mission
- Manage office administrative responsibilities
Qualifications
- Fluency in Spanish and English is a must. Additional languages are a plus
- 2-3 years of billing and collection experience required
- Degree in Business, Management, or Finance preferred
- Strong interpersonal and communication skills
- Good understanding of accounting principles
- Proficient in Microsoft Office tools
We are looking for someone who is:
- Customer service oriented
- Goal/results and solutions driven
- Self-motivated, reliable, and honest
- Professional, tactful, and sensitive
- Persistent, assertive, and competitive
- Positive and enjoys a fast-paced environment
Additional Information
- Location: Mexico City
- Hybrid Position: Up to 8 days per month in the office
- Start Date: ASAP
Our hiring team is excited to review your CV, with a guaranteed response to every application. If you believe you'd be a good fit, apply to showcase your skills and potential contribution to EcoVadis. We value capable individuals, regardless of background. We also accommodate adjustments for the hiring process to ensure everyone can demonstrate their full potential, welcoming applications from a diverse range of candidates.
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