![AvantStay](https://media.trabajo.org/img/noimg.jpg)
Guest Experience Agent
hace 1 semana
Who we are...
AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.
What we are looking for
As a Guest Experience Agent, you'll support guests from the moment they inquire about one of our properties to the end of their stay.
What you'll do
- Talk to escalated guests and troubleshoot guest issues.
- Make reservations for customers based on their various requirements and budgetary allowances.
- Respond to guest messages promptly and personally, adhering to our strict SLA with the goal of establishing an open, welcoming relationship.
- Support field operation teams in maintaining a consistent guest experience.
- Keep relevant systems updated with customer information and property details.
- Provide knowledgeable and accurate information regarding AvantStay properties and policies.
- Build and maintain positive relationships with field operators and local vendors.
- Provide the highest level of customer support to all current and future guests.
Requirements:
- Fluency in English is required; bilingual in Spanish is a plus
- 1+ year in customer service and/or concierge experience required.
- Strong communication skills and close attention to detail.
- Positive, enthusiastic and passionate about providing great customer service to our guests.
- Ability to understand and convey both business issues and technical concepts.
- Reliable, with a strong understanding of team dynamics.
- Excellent selfmanagement skills, and the ability to prioritize and deliver work to meet tight deadlines
- Background in real estate and/or shortterm rentals (preferred).
Benefits
- Flexible & fully remote work from anywhere
- Fulltime position
- Pay range is USD $610/hour based on experience & location
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