Guest Experience Agent

hace 1 semana


Iztapalapa, Ciudad de México KUKUN A tiempo completo
Hola


KUKUN busca a su próximo Guest Service Agent, en CDMX para un Startup que está revolucionando el mundo de la hospitalidad.

Es una vacante que requiere ser empático, orientado a las soluciones, mucha energía, organización y liderazgo.

Actividades:

  • Ser el primer contacto con los huéspedes, vía telefónica, correo o chat.
  • Ofrecer un servicio eficiente y oportuno manteniendo estándares de calidad en todo momento.
  • Ser responsable del proceso de reservaciones desde inicio a fin, incluyendo dar seguimiento cuando sea necesario.
  • Atender y resolver cualquier asunto que los huéspedes puedan llegar a tener.
  • Gestionar el proceso de reservaciones de inicio a fin.
  • Coordinarse efectivamente con el equipo de operaciones para administrar entradas y salidas de huéspedes, temas de mantenimiento, limpieza y peticiones especiales.
  • Proveer servicios de consejería cuando sea oportuno, ayudando a los huéspedes a tener una estancia idónea.

Habilidades:

  • Proactividad
  • Experiência laboral (al menos 2 años) en el área de atención al cliente, concierge, recepción, en hotelería
  • Flexibilidad de horario
  • Dominio del idioma inglés verbal y escrito.

Estudios:
Licenciatura en hotelería, turismo, hospitalidad o afín.

Tipo de puesto:
Tiempo completo, Por tiempo indeterminado

Salario:
A partir de $18,000.00 al mes

Horario:

  • Turno de 8 horas

Idioma:

  • Inglés (Obligatorio)

Lugar de trabajo:
Empleo presencial
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