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Software Implementation and Training Coordinator

hace 3 meses

Mérida, Yucatán, México BillboardPlanet LLC. A tiempo completo

JOB IDENTIFICATION

  • Member of Operations Department
  • Mid-Level Engineer in Computer Science, Systems, Computer Science Student
  • Office in Merida, Mexico or Remote


 Starting Compensation
  • MEX 25,000 Pesos/Month
  • Competency in ENGLISH is mandatory.

MAIN PURPOSE

  • Responsible for the onboarding, training and support of the OutofHouse software platform for operators and agencies.

RESPONSIBILITIES

  • Meeting with clients following the sale of software packages to collect data and other information required to customize software systems.
  • Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems.
  • Communicating with clients throughout the software customization process to obtain feedback and approval.
  • Customizing software systems based on clients' individual needs and specifications.
  • Educating clients on how to use purchased software systems and customized system features.
  • Creating a specialized document for each client, detailing all customizations made.
  • Installing customized software systems and all necessary components.
  • Ensuring that the project team is aware of key deliverables and project milestones.
  • Providing cost and time estimates to clients who require additional customizations to be done.

POSITION REQUIREMENTS & SKILLSET

  • Bachelor's degree in computer science, engineering, computer information science, information technology, or a related field.
  • Proven experience working as an Implementation Specialist.
  • Sound technical knowledge.
  • The ability to multitask effectively.
  • The ability to work independently and as part of a team.
  • Strong analytical and problemsolving skills.
  • Excellent organizational and time management skills.
  • Exceptional communication and customer service skills.
  • Detailoriented.

START DATE

  • Immediate

Pay:
From $25,000.00 per month

Ability to commute/relocate:

  • 97134, Mérida, Yucatan: Reliably commute or planning to relocate before starting work (required)

Language:

  • English (required)

Work Location:
Hybrid remote in 97134, Mérida, Yucatan