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Customer Success Manager

hace 3 meses

Monterrey, Nuevo León, México Remote Team Solutions A tiempo completo

Remote Team Solutions es una empresa de _Staffing _que se encarga de crear equipos remotos para clientes en todo el mundo. Buscamos un perfil _Bilingüe _que pueda cumplir con las siguientes funciones. Nosotros somos ese departamento de recursos humanos que te ayuda a tener la experiência de trabajo directo con una empresa extranjera pero con todo el soporte legal que un trabajador Mexicano debe tener.

Acerca de la empresa
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Remote Team Solutions_ es una empresa de _Staffing _que se encarga de crear equipos remotos para clientes en todo el mundo. Buscamos un perfil Bilingüe que pueda cumplir con las siguientes funciones. Nosotros somos ese departamento de recursos humanos que te ayuda a tener la experiência de trabajo directo con una empresa extranjera pero con todo el soporte legal que un trabajador Mexicano debe tener.

Nuestro Cliente
Únase a la red de medios en tienda más inteligente del mundo


Nuestro cliente es una empresa de red de medios de comunicación con dos caras en la que los minoristas físicos utilizan su plataforma para inscribir las pantallas de sus tiendas y los anunciantes utilizan sus Ads para comprar espacios publicitarios en esas mismas pantallas.

Su
visión es hacer que los espacios físicos sean más inteligentes y atractivos que los digitales.


Su
misión es aprovechar el poder de los datos para ofrecer de forma instantánea e inteligente experiências personalizadas y rentables en las tiendas.


Requisitos del puesto

Experiência

  • Más de 3 años de experiência en gestión de cuentas o éxito de clientes
  • Se valorará la experiência previa en operaciones minoristas.
  • Gran sentido comercial y experiência en el entorno de la industria tecnológica
  • Sólida comprensión de las técnicas de asistencia y atención al cliente con una gran visión para los negocios.
  • Educación, certificaciones y formación
  • Licenciatura en Informática o cualquier campo relacionado
  • Permiso de conducir
  • Conocimientos informáticos
  • Conocimientos relevantes del sector tecnológico para comunicarse con nuestros ingenieros
  • Usuario avanzado de
    Microsoft Office y Google Drive
  • Investigador online avanzado
  • Experiência con herramientas CRM es un plus

Responsabilidades del puesto

Entorno de trabajo


Nuestro Customer Success Manager estará desplegado en las oficinas de OXXO en Monterrey durante los primeros 12 meses para gestionar esta y otras cuentas de ventas, asegurar que la solución se está utilizando de manera efectiva y que la ejecución en tienda es del 100%.

Durante los primeros 12 meses, deben ser flexibles para viajar a través de México y el extranjero cuando sea necesario y capaz de trabajar en un entorno de ritmo rápido.


Responsabilidades del puesto

  • Proporcionar gestión de cuentas in situ a nuestros clientes minoristas en México
  • Compromiso continuo con el cliente para analizar sus necesidades y destacar cómo la solución Intouch puede satisfacer sus requisitos
  • Enlace directo con los clientes para obtener puntos de datos que permitan medir la eficacia de los productos
  • Trabajar con el equipo de analistas de negocio de Intouch para analizar el rendimiento del producto y ofrecer al cliente perspectivas de negocio procesables.
  • Proporcionar datos que respalden los casos comerciales para ayudar al equipo de ventas a aumentar los ingresos de la empresa.
  • Generar informes periódicos sobre la satisfacción del cliente y el rendimiento del producto
  • Trabajar con los clientes para atender todas las consultas planteadas de manera oportuna
  • Establecer las mejores prácticas de atención al cliente y compartirlas con las partes interesadas pertinentes
  • Proporcionar al equipo técnico información sobre el rendimiento del producto para introducir mejoras o posibles nuevas funciones.
  • Informar de cualquier problema relacionado con el rendimiento de nuestro producto o con el hardware de la tienda a nuestro equipo de asistencia para eliminar cualquier bloqueo de nuestro software.
  • Trabajar con los clientes para determinar los requisitos futuros del producto y transmitir esta información documentada al equipo de productos de nuestro cliente.
  • Establecer relaciones sólidas con diferentes equipos de clientes
  • Estar en contacto con el equipo de ventas para conseguir nuevos acuerdos comerciales en México y gestionarlos
  • Trabajar para comprender las necesidades de los clientes y sugerir soluciones oportunas
  • Utilizar tus habilidades y conocimientos para ayudar a los clientes a comprender mejor cómo utilizar el sistema y, con el tiempo, cómo utilizarlo de forma más eficaz
  • Proporcionar materiales de alta calidad al equipo de marketing del cliente para las actividades de marketing en línea.
  • Servir de enlace entre los equipos de marketing internos y los del cliente para generar material publicitario cruzado.
  • Indicadores clave de rendimiento
  • Tasa de abandono de clientes
  • Ingresos recurrentes mensuales (MRR)
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