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Customer Success Manager
hace 2 meses
**About the Role**:
We are seeking a highly motivated and experienced Customer Success Manager to join our Go-To-Market business team at Wiser Solutions in Mexico. As a key member of our team, you will be responsible for driving customer growth, retention, and satisfaction.
Key Responsibilities:
- Scoping, communicating, and project managing customer deliverables to ensure successful onboarding and day-to-day needs.
- Serving as the primary contact for customer groups, providing exceptional support and engagement management.
- Advocating for customers by understanding their business needs and leveraging Wiser's solutions to drive growth.
- Capturing, documenting, and communicating customer feedback and risk to internal teams.
- Assisting in the creation of communal resources and innovating efficient processes to surprise and delight customers.
- Analyzing customer behavior to identify opportunities for improvement and retention.
- Leading frequent customer meetings and quarterly business reviews, backed by data-driven analysis.
- Working with customers and internal sales teams to grow accounts, negotiate contracts, and collaborate on amendments and statements of work.
- Proactively reaching out to customers to identify risk and assess gaps in value realization.
Requirements:
- Advanced English proficiency.
- 2-4 years of experience in customer success management or a similar role.
- 2-4 years of professional experience blending customer focus and analytics.
- Technical aptitude, with intermediate or higher experience in Microsoft Excel, PowerPoint, and Salesforce CRM.
- Strong analytical mindset and ability to think creatively.
- Retail industry knowledge is a plus.
- Strong customer orientation and empathy.
- Ability to communicate clearly and effectively.
- Business acumen and strategic thinking.
- Strong follow-through, organizational abilities, and time management skills.
- High degree of attention to detail and self-accountability.
- Demonstrated ability to manage multiple large responsibilities simultaneously.
- Can-do, positive, and team-oriented attitude.
What We Offer:
- Base salary + attractive commissions.
- Remote work opportunities.
- Benefits of the law.
- Health and Life insurance.
