Enterprise Customer Success Manager APAC: Drive Customer Loyalty and Growth

hace 2 meses

Monterrey, Nuevo León, México Canonical A tiempo completo
About the Role

We are seeking an experienced Customer Success Manager to join our team in the APAC region. As a key member of our Customer Success team, you will be responsible for developing and executing strategies to drive customer loyalty, retention, and growth.

Key Responsibilities
  • Customer Onboarding and Success: Onboard new customers and introduce them to our products and support processes, ensuring a seamless experience.
  • Project Coordination: Coordinate complex projects with developers, IT managers, and decision-makers from various industries, driving successful outcomes.
  • Engagement Planning: Collaborate with Sales, Field Engineering, and Support to develop and deliver engagement plans that meet customer objectives.
  • Customer Portfolio Management: Manage a portfolio of customers in the APAC region, identifying growth opportunities and renewal risks in coordination with Sales.
  • Customer Advocacy: Serve as a customer advocate internally, influencing Canonical products roadmaps, websites, documentation, processes, and people to improve customer satisfaction and retention.
  • Support and Campaigns: Support customers through reactive ticket requests and create campaigns targeting multiple customers through digital touch-points and activities.
Requirements
  • Experience: Minimum 5 years of work experience with a strong relation to IT and exposure to projects related to Linux OS, data applications, storage, cloud computing, networking, security, migration, and IoT.
  • Skills: Excellent presentation skills, ability to guide conversations about complex software, experience building and improving internal processes, and knowledge of agile methodologies.
  • Language Proficiency: Proficiency in English and additional languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian is a plus.
About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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