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Customer Service Representative

hace 5 meses

Guadalajara, Jalisco, México Helpware A tiempo completo

About Us


Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.

We specialize in offering top-notch Customer Experience and Operational Support to modern businesses.

Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.


Position Overview


The Customer Service Associate is responsible for managing all schedule and pricing requests from our builder customers and ensuring that work ticket scheduling and close-out processes are executed daily.

They will work closely with our branch office managers, accounting, and estimating departments to enable operations to run smoothly each day and provide foresight into future workloads.


Primary Responsibilities:

  • Update work ticket statuses promptly
  • Provide accurate documentation to accounting for billable work
  • Efficiently route nonschedule related inquiries to the appropriate person or department
  • Update project records in our scheduling software when project documents or purchase orders are submitted
  • Coordinate with the Branch Office Managers to ensure the next day's work list and documentation is accurate and in order by the end of the day

Qualifications:

  • Excellent, friendly, and effective communication skills
  • Positive attitude with an excitement for helping keep the branch teams organized and prepared
  • Basic administrative assistant knowledge
  • Familiar with basic Excel and Word programs and functions
  • Organized
  • Punctual
  • Ability to manage priorities and workflow in a highvolume company environment
  • Must be able to read and write in English.
  • Bilingual a major plus