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Global Lab Automation Support Specialist
hace 3 meses
The Opportunity:
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine.
We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement.We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked.
Join us in our mission to transform the power of diagnostics into a healthier future for all.
This position also requires a full understanding of laboratory work flows in order to collect system configuration requirements and making recommendations to ensure full utilization of product offering to meet customer needs.
During the implementation phase the LASS leads the project team, creates and maintains the project plan, assigns tasks and monitors task completion and reports overall project progress.
The LASS is responsible for driving and managing complex system implementations and solving complex problems and if necessary taking new perspectives using existing solutions.
The LASS is overall accountable for a successful Operational Qualification (OQ) and ensures that customer is able to perform a successful and smooth Performance Qualification (PQ) as end-to-end testing before handing over to the local (expert) support team upon project completion.
The LASS is also the ambassador of the Global Implementation process and participates actively in the knowledge transfer to local organizations and serves as a trainer and go to person in all matters related to automation.
The LASS has the ability to articulate clearly all technical details to customers and other audiences in a timely and appropriate fashion.
The position interfaces with various groups including sales, Ortho Care teams, regulatory and Business Field, as well as supplier partners.
This is a work-from-home position and the incumbent may reside in any major city in the Region/Country.Tasks/Duties/Responsibilities:
- Project Management acts as the implementation project lead to ensure all aspects of the project are completed to achieve the successful implementation of the lab automation system in the Clinical Laboratory environment and ensure customer satisfaction.
- Be the SME for the Lab Automation and Middleware SW product internally and externally and serves as a trainer and go to person for local organizations. Collects specifications and builds, verifies or modifies system configurations to ensure customer needs. Ensure that specifications are understood and project timelines are understood and meet customer expectations.
- Executes or supervises the execution of the onsite testing procedures and is responsible for the Operational Qualification (OQ) and ensures a successful Performance Qualification and trains customer on basic system operation
- Communicates effectively to customers, local (expert) teams, Global LA Implementation Team, Sales and Business Field team, and reports active and proactive to LA Project Manager Supervisor
- Stays current with all administrative responsibilities, up to date with training courses to ensure compliance
- Provide sales support in order to understand and define the scope of the individual Lab Automation projects
- Provide various levels of technical expertise including developing tools, writing/reviewing/developing procedure drafts, test protocols, and training materials as needed
Qualifications:
- A BS degree or equivalent
- Fluent in English and preferably one or more other languages
- A minimum of 2 years in a laboratory environment experience on advanced
Specialist, Medical Technologist, or in-house tester
- Strong Project Management skills, preferably certified as PMP/Prince2 (or
- Strong experience in Middleware Software Applications and LIS Interfacing
- Strong knowledge of Laboratory Automation and IVD analyzers
- Familiar with Process Excellence and best practices
- Strong knowledge of Microsoft Operating Systems (Windows
Virtualization; Hardware and Software troubleshooting proficiency
Sharepoint, Outlook, ), user level required, developer level desirable
- Familiar with AutoCad, Visio or equivalent Layout programs
