Support Specialist
hace 2 meses
**Company Description**
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
**What’s the role?**
This is a full-time position reporting to the Customer Support Manager. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.
**What’s this team like at Etsy?**
- You would be joining the Customer Support team, which is part of the broader Customer Support & Services org. Customer Support builds Etsy’s support strategy, enables our front-line support agents and interacts directly with our customers.
- Customer Support handles interactions with our customers as well as collaborates closely with our Product Support and Enablement teams to ensure our agents are well equipped to handle customer requests relating to buying or selling on Etsy.
**What does the day-to-day look like?**
- Communicating with and supporting buyers and/or sellers
- Responding to escalated and high-priority support tickets
- Identifying and surfacing ways to improve the agent and customer experience
- Maintaining a thorough understanding of support topics
- Collaborating with cross-functional teams to resolve complex customer issues and provide tailored solutions
- Assisting with auditing and updating front-line training materials, agent content resources, and/or attending quality calibrations and supporting Grade the Grader as needed
- Of course, this is just a sample of the kinds of work this role will require You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.
**Qualities that will help you thrive in this role are**:
- 1 year or more in a customer-facing role
- Excellent decision making skills and an investigative nature
- Fluent in English with strong communication skills, both written and verbal, with the ability to convey information clearly and empathetically
- Proficiency in managing complex customer issues with attention to detail and sensitivity to Etsy customer needs
- Ability to work collaboratively within a team environment, sharing insights and best practices to improve the Etsy customer experience
- Experience with support tools (Zendesk, Atlas) a plus
- This role will require a weekend shift
**Additional Information**
What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else - we want you to be like you So tell us what you're all about.
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.
-
Support Specialist
hace 6 meses
Desde casa, México Webxloo, LLC A tiempo completoJob Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...
-
Technical Support Specialist
hace 5 meses
Desde casa, México Ruptela A tiempo completoRuptela is looking for a Spanish and English speaking Technical Support Specialist to join our talented Operations and Customer Experience team! We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture full solution and provide it along with in-depth knowledge and support. This way...
-
Digital Support Specialist
hace 2 meses
Desde casa, México Engage A tiempo completoCome join the Digital Account Management team at a startup that is growing exponentially. This is the opportunity to put your career trajectory on a rocket ship. We offer a platform for SMB's to be able to manage their website, hosting, security, and domain registration, all under one roof. We also provide ongoing support via a dedicated Digital Account...
-
Technical Support Specialist
hace 5 meses
Desde casa, México EmprexAi.com A tiempo completoTechnical Support Specialist **Key Responsibilities**: - Provide excellent customer support for individuals with varying technical expertise. - Diagnose and resolve website-related issues through effective communication and problem-solving. - Educate and empower users in understanding website development tools and features. - Collaborate with the...
-
CRM Support Specialist Sr
hace 5 meses
Desde casa, México DEINTEC A tiempo completoDEINTEC es una empresa de consultoría 100% Mexicana, especializada en Tecnología Informática que está en la búsqueda de los más talentosas y apasionadas personas en IT. ¡Descubre a continuación la vacante que tenemos para ti! **CRM Support Specialist Sr** - Escolaridad: Carrera en computación o afín - Disponibilidad: Inmediata - Idioma: Inglés...
-
Support Specialist
hace 6 meses
Desde casa, México Station 24 Fitness A tiempo completo**OBJETIVO DEL PUESTO** Como Support Specialist tu principal objetivo es brindar un servicio al cliente excepcional a aquellos que buscan asistencia en línea. Serás el punto de contacto inicial para preguntas, consultas y problemas técnicos, respondiendo a través de chats en vivo, WhatsApp, y tickets enviados por correo electrónico. Además, tendrás...
-
Product Support Specialist
hace 5 meses
Desde casa, México Kisi A tiempo completo**Who we are**: We are Kisi, a physical security technology company that accelerates a world where the right people can share physical resources at any time. Founded in 2012, Kisi operates from a headquarter in Brooklyn (USA), an office in Stockholm (Sweden), and a remote team across the globe. **What we do**: We bring simple and secure physical security to...
-
Product Support Specialist
hace 5 meses
Desde casa, México Kisi A tiempo completo**Who we are**: We are Kisi, a physical security technology company that accelerates a world where the right people can share physical resources at any time. Founded in 2012, Kisi operates from a headquarter in Brooklyn (USA), an office in Stockholm (Sweden), and a remote team across the globe. **What we do**: We bring simple and secure physical security to...
-
Technical Support Specialist
hace 5 meses
Desde casa, México Xperiencify A tiempo completoWe're dedicated to revolutionizing the way the world approaches online education, and we need your skills, passion and enthusiasm to do it. We're looking for our new Technical Support Specialist - someone who'll be obsessed with the challenges of: - Helping users identify and solve technical problems related to creating and publishing on the XP platform -...
-
IT Support Specialist
hace 5 meses
Desde casa, México Steady Networks A tiempo completoIs this your dream IT Job? We are a fast growing IT Support company in need of an experienced Support Desk Specialist to join our team. Want to work in a fun environment with a fast-growing local IT Services Provider? We are looking for an experienced new team member who can help support and troubleshoot complex Windows server environments and networks. You...
-
Technical Support Specialist
hace 6 meses
Desde casa, México GSB A tiempo completoThe Tech Support Specialist reports to a Technical Support Team Lead, and ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of...
-
Payments Support Specialist
hace 6 meses
Desde casa, México TripleTen A tiempo completoAt TripleTen, we're building an international family of digital re-skilling products to help people with versatile backgrounds learn a new profession and build a sustainable career in tech. Our program graduates have landed jobs at top companies like Tesla, Spotify, PlayStation, Google, and Microsoft. So far, over 5,000 students have chosen TripleTen, and...
-
IT Support Specialist
hace 5 meses
Desde casa, México Steady Networks A tiempo completoIs this your dream IT Job? We are a fast growing IT Support company in need of an experienced Support Desk Specialist to join our team. Want to work in a fun environment with a fast-growing local IT Services Provider? We are looking for an experienced new team member who can help support and troubleshoot complex Windows server environments and networks. You...
-
Customer Support Specialist
hace 5 meses
Desde casa, México Dealfront A tiempo completo**About Dealfront**: We are a remote-first, international SaaS company helping businesses maximise their revenue potential in Europe and the US with our Go-To-Market SaaS Platform. We are the successful merger of Leadfeeder and Echobot, bringing two industry leaders together. What makes us unique? With origins in Finland and Germany, the country with the...
-
Client Specialist: Solar Support
hace 2 meses
Desde casa, México HigherRing A tiempo completo**About HigherRing**: We are the ethical outsourcing partner for socially responsible companies. We harness business as a force for good and partner with impact organizations to lighten their load and further their purpose. We create remote, impact employment where our team members and clients are valued and supported in their efforts to advance us all...
-
Human Resources Specialist
hace 6 meses
Desde casa, México Coastline Equity A tiempo completo**Summary & Objectives** The Human Resources Specialist will support the Chief Administrative Officer (CAO) in various human resources activities such as recruitment, team member relations, training & development, benefits administration, and talent management. The HR Specialist will play a key role in contributing to Coastline Equity's success as we...
-
Customer Support Specialist
hace 6 meses
Desde casa, México Glue Up A tiempo completoWe’re looking for a Customer Support Specialist with a proven track record in customer support to help take care of our customers during our ongoing global expansion. We have experienced an unprecedented demand for our award-winning solutions, with existing clients like the Queens Chamber of Commerce, Deloitte, Virginia Tech, and others, we have an...
-
IT Technical Support
hace 5 meses
Desde casa, México Union Strategies Inc A tiempo completo**Technical Support Specialist duties and responsibilities** Your strong IT technical skills, problem solving skills, and time-management skills are exactly what we’re looking for. Some of the main duties and responsibilities include: - Communicate with clients to diagnose technical issues - Provide step-by-step instructions to fix technological issues -...
-
Client Specialist: Solar Support
hace 5 meses
Desde casa, México HigherRing A tiempo completo**About HigherRing**: We harness business as a force for good and partner with impact organizations to lighten their load and further their purpose. We create remote, impact employment where our team members and clients are valued and supported in their efforts to advance us all toward a more sustainable world. **Role Description**: Client Specialists:...
-
Client Specialist: Solar Support
hace 5 meses
Desde casa, México HigherRing A tiempo completo**About HigherRing**: We harness business as a force for good and partner with impact organizations to lighten their load and further their purpose. We create remote, impact employment where our team members and clients are valued and supported in their efforts to advance us all toward a more sustainable world. **Role Description**: Client Specialists:...