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Client Services Associate
hace 1 semana
Legal Executive Search, Staffing, & Back Office Solutions are looking for:
Client Services Associate
Responsibilities:
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Client Interaction: Establish and maintain positive relationships with clients, address inquiries, and resolve concerns professionally.
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Onboarding and Training: Assist in the onboarding process for new clients and conduct training sessions.
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Client Support: Provide ongoing support, help clients navigate products or services, and resolve issues.
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Communication Liaison: Act as an intermediary between clients and internal teams, conveying feedback and requirements.
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Data Management: Maintain accurate client records in the database or CRM system.
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Product Knowledge: Stay informed about the company's products or services.
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Cross-Selling and Up-Selling: Identify opportunities to sell additional products or services to existing clients.
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Issue Resolution: Investigate and resolve client issues or complaints.
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Documentation and Reporting: Prepare and maintain documentation and generate reports on client satisfaction.
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Collaboration: Work with cross-functional teams to enhance the overall client experience.
Requirements:
- Advanced English (spoken and written).
- No degree required.
- Previous experience in customer service is desirable.
Job Details:
- Salary: $15,000 MXN per month.
- Work mode: Remote.
Tipo de puesto:
Tiempo completo
Sueldo:
Hasta $15,000.00 al mes
Horario:
- Turno de 8 horas
Escolaridad:
- Bachillerato terminado (Deseable)
Experiência:
- Servicio al cliente: 3 años (Deseable)
Idioma:
- inglés avanzado (Obligatorio)
Lugar de trabajo:
Empleo presencial
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