Client Services Associate

hace 1 semana


Juárez, Chihuahua, México Sparrow Search A tiempo completo

Legal Executive Search, Staffing, & Back Office Solutions are looking for:

Client Services Associate

Responsibilities:

-
Client Interaction: Establish and maintain positive relationships with clients, address inquiries, and resolve concerns professionally.
-
Onboarding and Training: Assist in the onboarding process for new clients and conduct training sessions.
-
Client Support: Provide ongoing support, help clients navigate products or services, and resolve issues.
-
Communication Liaison: Act as an intermediary between clients and internal teams, conveying feedback and requirements.
-
Data Management: Maintain accurate client records in the database or CRM system.
-
Product Knowledge: Stay informed about the company's products or services.
-
Cross-Selling and Up-Selling: Identify opportunities to sell additional products or services to existing clients.
-
Issue Resolution: Investigate and resolve client issues or complaints.
-
Documentation and Reporting: Prepare and maintain documentation and generate reports on client satisfaction.
-
Collaboration: Work with cross-functional teams to enhance the overall client experience.

Requirements:

  • Advanced English (spoken and written).
  • No degree required.
  • Previous experience in customer service is desirable.

Job Details:

  • Salary: $15,000 MXN per month.
  • Work mode: Remote.

Tipo de puesto:
Tiempo completo

Sueldo:
Hasta $15,000.00 al mes

Horario:

  • Turno de 8 horas

Escolaridad:

  • Bachillerato terminado (Deseable)

Experiência:

  • Servicio al cliente: 3 años (Deseable)

Idioma:
- inglés avanzado (Obligatorio)

Lugar de trabajo:
Empleo presencial

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