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IT Business Analyst

hace 3 meses

Miguel Hidalgo, Ciudad de México Cognizant Technology Solutions A tiempo completo

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a IT Business Analyst

What you'll do:

  • The analyst will field support questions and take initial analysis of where the problem may lie. That includes helping to determine the severity of any issue.
  • The analyst will work with the development, infrastructure, and support teams to help establish causes and suggested remedies.
  • The analyst will be primarily responsible for creating and managing tickets to cover production support. This includes working with Change and Release control to adhere to SOX and regulatory procedures.
  • The analyst will communicate with the application users about the general status of the systems and about specific items they have raised.
  • The analyst will be familiar with the applications and the business processes to be able to write and run test and release plans.
  • The analyst will help manage the various environments (database, web, and application servers) used for development, testing, and releases. They will coordinate the use of these different environments, assigning them to teams and individuals as needed.
  • The analyst will participate in management of change control and release pipelines.
  • The analyst will assist with infrastructure projects, helping assess and address the impact of these on the application suite and user base.
  • The analyst will create and maintain documentation for applications, processes, and projects and will help manage it.
  • The analyst will look for and recommend process improvements and workflow automations.
  • The analyst will maintain a workboard (in Asana) to keep management and project leaders informed of status, efforts, and problems.

Must have requirements:

  • Understanding of server and network architecture
  • Understanding of web development structures
  • Familiarity with development, testing, and release cycles in an Agile development environment
  • Organizational skills, to prioritize tasks and adhere to deadlines.
  • Advanced English

Nice to have requirements:

  • MS SQL (T-SQL)
  • Asana (Workflow builder, etc.)
  • Service-Now
  • PowerShell
  • ETL tools such as Alteryx

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger

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