Operational Excellence Lead

hace 2 semanas

Azcapotzalco, Ciudad de México HSBC A tiempo completo
Some careers have more impact than others.


If you're looking for a career where you can make a real impression, join GSC HSBC and discover how valued you'll be.


HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.

We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of

Operational Excellence Lead

Role Purpose


Operational Excellence (OpEx) Leads own Operational Excellence (OpEx) and Operationals workforce production management (WfM) benefit realisation and strategic OpEx programmes from deployment to post implementation evaluation.

Their daily activities and performance objectives will be set by the Regional Operational Excellence Leads.


The role holder is required to deliver training programmes to internal audiences, support the delivery of a range of learning solutions, as well as other relevant learning interventions based on the training needs identified.

They will support the continuous evolution of the programmes to adjust to the changing needs of the organisation and to the different audience segments.

OpEx Leads will support and contribute to the design, development and delivery of learning interventions as well as other self and social learning interventions to be delivered to the wider OpEx Community of Practice (CoP).

They will work with the OpEx Regional Leads to raise requirement, put forward solutions, and deliver to the business requirements as needed.


Ensure relationships with internal stakeholders and monitor quality, ensuring their own Service Level Agreements are being adhered to, by working with stakeholders, Transformation teams and Workforce Management.

They will partner with the Business Services to deliver Operational Excellence sprints.


They will also be responsible for supporting the analysis and evaluations of training needs and schedules and ensuring practices and procedures are adhered to and training materials remain compliant with HSBC and regulatory standards.

Role holders will be expected to lead by example in demonstrating and embedding OpEx working practices required to achieve operational excellence.

They will be the voice for the Operations Managers and provide mechanisms to ensure feedback is captured and acted upon.


Main Activities

  • Drives a high performance culture across the sites they work in and have assigned to them to support.
  • Delivers and supports learning programmes from deployment to evaluation.
  • Identifies and coordinate with Workforce Management and Transformation on continuous improvement opportunities in relation to content and future strategy based on expected business or programme requirements
  • Trains Trainers to train and trains Coaches, Performance Leads and Deployment leads to coach. Supports the up skilling of other CoP core roles.
  • Continually improves the learning experience of the learner and adjusts to align to the changing needs of the organisation
  • Recommends appropriate learning solutions or interventions to address changing needs.
  • Assesses business learning and coaching needs through performance trend reviews, root cause analysis and gap analysis through the accreditation and measure mechanism.
  • Adopts various tools and techniques in ensuring learning principles are applied with highest potential for retention being achieved. Analyses and interprets data relating to learning retention.
  • Recommends continuous improvement opportunities in relation to content and future strategy based on expected business or programme requirements.
  • Evaluates impact of learning outcomes as a realized benefit for Global Operations through performance data, feedback, scorecards and overall business outcomes

Knowledge & Experience

  • Demonstrable participation on Operational Excellence programmes or associated requirements from similar programmes
  • Experience of delivering process efficiency and change projects
  • Experience of effective communication and knowledge transfer in group situations using a range of delivery styles
  • Ability to create and communicate powerful real life stories to convey key training messages to advanced learners and delegates, alike
  • Learning and coaching experience in an operations environment
  • Experience in managing global programmes and deployment
  • Demonstrated experience in instructional design, including creating, curating, and providing learning solutions to address learning gaps.
  • Successful experience within project teams
  • Excellent oral, written, and interpersonal communication skills.
  • Ability to adapt in a dynamic and fastpaced environment
  • Strong data analysis

Desired

  • Proven delivery of performance improvement across diverse teams
  • Examples of mentoring/coaching individuals to deliver chan

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