Field Service Vendor Management

hace 7 días


Ciudad de México, Ciudad de México Unisys A tiempo completo

Job Description We Believe in Better**We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.


Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work.

Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

Learn more about Unisys and our key solution offerings: Unisys, Stealth, CloudForte, InteliServe

What success looks like in this role:

Vendor Management para Field Services está enfocado a la atención y seguimiento de incidencias y requerimientos relacionados a los proveedores de servicios del cliente que tienen contacto con Field Services como lo son proveedores de telefonía móvil, impresoras, dispositivos especiales para la operación de venta y reparto del cliente y otros dispositivos.


  • Atender las incidencias y los requerimientos de los usuarios finales con relación a telefonía móvil.
  • Dar seguimiento con el Vendor para asegurar que el servicio esté activo y/o se haya concluido de forma exitosa
  • Mantener una correcta documentación de los requerimientos solicitado por el usuario final.
  • Estar en contante comunicación con el Vendor para el seguimiento de los diferentes casos.
  • Dar seguimiento al plan de renovación de dispositivos móviles.
  • Seguimiento a los envíos de renovaciones y activación de línea con equipo asegurando que el equipo llegue al usuario final.
  • Priorizar y ejecutar tareas de manera efectiva.
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You will be successful in this role if you have:

Requisitos:

  • 2 años de experiência en procesos de documentación de tickets
  • 1 años de experiência en soporte a usuario final
  • Herramientas de atención a tickets Ej. (Service now, HP Open View, Maximo)

Deseable:

  • Conocimiento en procesos de ITIL (incident Management)

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Notice For U

S Applicants:
Unisys is an Equal Opportunity Employer - Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity

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