Customer Support Americas Finance Manager

hace 7 días


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

CSSD organization is the delivery arm of the company and support cost of sales activities for both warranty and Services.


The role we are opening will take care of the AMS Markets COS (NA and LATAM) which represent 42% of the total CS cost structure and play a significant impact in the P&L Markets.

We are looking for a strong profile who will play the front end finance ambassador role to the CO and WS Markets finance leaders

Keys areas of control:

  • Lead a team of 6 direct report and coordinate the finance execution of 5 indirect reports.
  • Operational success and strategic alignment for the AMS Markets with the organizational functions (category, Supply Chain, Field and channel, Customer care).
  • Fully accountable for the success of the markets COS, policy and compliance, drive the direction and execution.
  • Key advisor to executive management in influencing the strategic decisions.

Responsibilities:

  • Leads complex financial analysis for AMS Markets covering both Managed Services and Lifecycle GBUs, exercising a strong understanding of the business to determine the best method for achieving objectives.
  • Coordinates the E2E financial support and drives the proper execution of CS commitment for direct or indirect areas of controls.
  • Ensures the accuracy and timeliness of financial deliverables (MEC, Flash, Budget, Quota) and analysis to the business
  • Consults with WDS business leaders to drive and influence strategic decisionmaking within a broad scope (Short term vs. Long term decisions)
  • Proactively drives process improvement and policy development initiatives that impact.
  • Actively reviews, analyzes, and manages the key controls within the domain of responsibility to ensure compliance with legal and accounting requirements.
  • Provides leadership adn recommendation during implementation of new business models, new services offering.
  • Be a strong advisor to executive management
  • Maintains the culture of "Best in Class" finance team support.
  • Coachs and develops the team

Education and Experience Required:

  • Advanced degree strongly preferred.
  • Typically 10+ years of experience in a finance function.
  • Typically 2+ years of supervisory and/or leading a project team experience.

Knowledge and Skills:

Superior understanding of accounting principles and financial analysis.

Superior analytical skills.
Excellent business acumen.

Strong ability to work in a multi-dimension and complex environment
Excellent people management skills, including managing teams across countries
Excellent communication skills, catered to a wide variety of audiences.
Excellent consulting, influence, and negotiation skills.
Excellent multi-tasking and prioritization skills.

  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Customer Support Americas Finance Manager page is loaded Customer Support Americas Finance Manager Apply locations Tlaquepaque, Jalisco, Mexico Spring, Texas, United States of America time type Full time posted on Posted Today job requisition id Customer Support Americas Finance Manager Description - CSSD organization is the delivery arm of the company...


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Customer Support Americas Finance Manager page is loaded Customer Support Americas Finance Manager Apply locations Tlaquepaque, Jalisco, Mexico Spring, Texas, United States of America time type Full time posted on Posted Today job requisition id Customer Support Americas Finance ManagerDescription - CSSD organization is the delivery arm of the company and...


  • Tlaquepaque, Jalisco, México Amcor A tiempo completo

    Commercial Finance LeaderLocation:Tlaquepaque, JAL, MX, 45593Function:Sales & MarketingPart-time or Full-time:Full-TimeJob Type:EmployeeWorkplace type:HybridJoin Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.Here at Amcor, we work together every day to make a positive impact on the lives of...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Description -Internship description:The North American Customer Operations organization is focused on delivering an excellent Customer Experience for HP customers. As an intern in the Order Fulfillment for North America market, you will contribute through specific projects focused on Dispute resolution and avoidance process execution, data analytics, process...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job SummaryCSR (customer support representative) owns the End to End process of an orde: since order is submitted by the customer and until it is delivered and invoiced. Cross collaborates with multiple functions (Sales Ops, Sales, Finance, etc) to accelerate the flow of the order and resolution of complex problems and delivering best customer experience....


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Americas Catalogue and Sales Support Specialist page is loaded Americas Catalogue and Sales Support Specialist Apply locations Tlaquepaque, Jalisco, Mexico time type Full time posted on Posted 2 Days Ago job requisition id Americas Catalogue and Sales Support SpecialistDescription - Applies developed subject matter knowledge to solve common and complex...


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Customer Support Representative page is loaded Customer Support Representative Apply locations Tlaquepaque, Jalisco, Mexico time type Full time posted on Posted 3 Days Ago job requisition id Customer Support Representative Description - Job Summary This role is responsible for acting as the point of contact for addressing basic customer concerns while...


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Customer Support Representative page is loaded Customer Support Representative Apply locations Tlaquepaque, Jalisco, Mexico time type Full time posted on Posted 3 Days Ago job requisition id Customer Support RepresentativeDescription - Job Summary This role is responsible for acting as the point of contact for addressing basic customer concerns while...


  • Tlaquepaque, Jalisco, México HP A tiempo completo

    WS North America FinanceDescription -Job SummaryThis position oversees a team to ensure accurate financial reporting and analysis in alignment with legal requirements.Responsible for critical program outcomes related to cost management and team leadership.Develops strategic financial objectives, collaborates with leadership, and manages talent, including...

  • WS North America Finance

    hace 3 semanas


    Tlaquepaque, Jalisco, México HP A tiempo completo

    WS North America FinanceDescription -Job SummaryThis position oversees a team to ensure accurate financial reporting and analysis in alignment with legal requirements.Responsible for critical program outcomes related to cost management and team leadership.Develops strategic financial objectives, collaborates with leadership, and manages talent, including...


  • Tlaquepaque, Jalisco, México HP A tiempo completo

    WS North America FinanceDescription -Job SummaryThis position oversees a team to ensure accurate financial reporting and analysis in alignment with legal requirements.Responsible for critical program outcomes related to cost management and team leadership.Develops strategic financial objectives, collaborates with leadership, and manages talent, including...


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Americas Catalogue and Sales Support Specialist page is loaded Americas Catalogue and Sales Support Specialist Apply locations Tlaquepaque, Jalisco, Mexico time type Full time posted on Posted 2 Days Ago job requisition id Americas Catalogue and Sales Support SpecialistDescription -Applies developed subject matter knowledge to solve common and complex...


  • Tlaquepaque, Jalisco, México Arrow Components Mexico S.A. de C.V. A tiempo completo

    Job Title: Customer Support Associate at Arrow Electronics Description: Are you interested in a great career opportunity? Arrow Electronics, a Fortune 109 company and a global technology leader, is seeking a Customer Support Associate for its Guadalajara branch who is enthusiastic about being at the forefront of cutting-edge technology. Responsibilities: ...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    CSR (customer support representative) is involved in the end to end process of an order: since order is submitted by the customer and until it is delivered and invoiced.Interacts on a daily basis with external customers in written ad oral conversations and with other HP teams that are key to the end to end resolution of the queries (Sales, planning, finance,...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Americas Catalogue and Sales Support Specialist Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information...


  • Tlaquepaque, Jalisco, México HP A tiempo completo

    Customer Support RepresentativeDescription -Job Summary• This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying...


  • Tlaquepaque, Jalisco, México HP A tiempo completo

    Customer Support RepresentativeDescription -Job Summary• This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying...


  • Tlaquepaque, Jalisco, México HP A tiempo completo

    Customer Support RepresentativeDescription -Job Summary• This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job Summary This role is responsible for managing the order entry process, maintaining customer records and CRM data, and assisting with sales forecasting. The role monitors inventory, identifies process improvements, and offers support to the sales team. The role facilitates communication with internal and external stakeholders throughout the sales cycle...


  • Tlaquepaque, Jalisco, México HP A tiempo completo

    Americas Catalogue and Sales Support SpecialistDescription:This role requires solid subject matter expertise to address various business challenges within established guidelines and offer suitable alternatives. You'll tackle problems of different complexities and scopes, possibly serving as a team or project leader. Your responsibilities will include guiding...