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Americas Catalogue and Sales Support Specialist

hace 4 meses

Tlaquepaque, Jalisco, México HP A tiempo completo

Americas Catalogue and Sales Support Specialist

Description:

This role requires solid subject matter expertise to address various business challenges within established guidelines and offer suitable alternatives. You'll tackle problems of different complexities and scopes, possibly serving as a team or project leader. Your responsibilities will include guiding team activities, validating information, and aiding the decision-making process. You must make independent judgments to identify solutions, handling unique situations with ease and seeking advice when necessary to address complex business issues.

Responsibilities:

  • Lead team efforts to solve moderately complex issues.
  • Act as the primary contact for top-tier customer accounts, handling various daily operational matters.
  • Resolve high-impact operational issues, such as those related to global trade and compliance policies.
  • Collaborate with other functions to address issues concerning customer support.
  • Specialize in topics like order management and train team members accordingly.
  • Drive initiatives to enhance current processes, working with different groups within HP.
  • Act as an expert in complex internal processes within the team and other functions.

Education and Experience Requirements:

  • Bachelor's degree or equivalent experience.
  • 4-6 years of related experience in areas like supply chain, customer service, and financial management.

Knowledge and Skills:

  • Excellent communication skills to convey impactful messages clearly both verbally and in writing.
  • Comprehensive understanding of complex internal operational issues.
  • Advanced problem-solving abilities.
  • Thorough knowledge of sales operations processes.
  • Familiarity with local legal compliance.
  • Strong teamwork, collaboration, and project management skills.
  • Ability to manage daily operational issues using organizational skills.

Job:

Sales Operations

Schedule:

Full-time

Shift:

No shift premium (Mexico)

Travel:

Relocation:

Equal Opportunity Employer (EEO):

HP, Inc. ensures equal employment opportunity for all employees and candidates, regardless of various factors. The organization values diversity and does not discriminate based on race, color, religion, etc. If you have concerns about discrimination, you are encouraged to share your information, which will be handled confidentially.

If you want more details about HP's EEO Policy or your rights as an applicant, please reach out for further information.