Client Advocacy Analyst

hace 2 semanas

Ciudad de México, Ciudad de México Global Payment Holding Company A tiempo completo

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Client Advocacy's mission is to deliver differentiated experiences that literally make our clients more successful in achieving their vision. This is accomplished through collaboration, consulting and advocacy. Done well, we will create positive business outcomes for Global Payments. A Client Advocate is cross-trained and multi-skilled with a deep understanding of the payment processing industry. We are responsible for delivering relationship management level support to Global Payments' general portfolio. This is accomplished through proactive engagement and connecting the value of our integrated solutions to the success of their business. By demonstrating strong skills in the areas of empathy, negotiation, interpersonal communication and problem solving skills, we will maintain long-term client relations with the existing customer base while reducing attrition and increasing revenue. The Client Advocate will research complex issues to identify root cause and work with leadership so long term solutions to process and/or service failure points are continuously implemented. This position is instrumental in identifying, and sharing feedback on, competitive activity and client feedback within each market.

What Part Will You Play?

Proactively Reach Out and Retain At-Risk Clients Use of various CRMs -Salesforce, Netsuite, etc., internal tools and programs to help aid our clients and their accounts Resolution may involve investigation into client's support history or needs analysis based on client's business needs Report on client interactions to drive key learnings for management and the company Proactively engage these clients via phone and email to drive the value of our service and solutions directly to the success of their business Maintain relationships with prior clients to help service their accounts when necessary Address escalations that impact the client continuing to work with the company Responding to NPS feedback to effectively resolve client concerns
Reaching out to new accounts to train and educate on the complexities integrated processing
Handle-High Volume and High-Risk Pricing Reviews Have value-driven and relationship building conversations with clients while addressing pricing needs Work together with Client Care and Pricing Analysis teams to address pricing requests through proactive efforts Negotiate with clients to establish a pricing plan both our company and their business can agree upon to successfully proceed Educate and answer client questions in regards to pricing structures, rates, fees, interchange, and
statements Negotiate contract extensions when pricing adjustments are needed through the use of Addendums
Business Partner Escalations and Client Experience Campaigns Effective handling of at-risk client escalations shared through our mutual business Partner relationships Assist Business Partners with focused campaigns to enhance Client Experience and attrition efforts Client Support Functions Responds to inbound IM, phone and email inquiries from internal departments, clients and partners regarding the use of Global Payments products and services Acts as central point of contact to high-profile clients, as needed Maintain ongoing client relationships and account management, as needed

What Are We Looking For in This Role?

Minimum Qualifications

1+ years of Customer Service experience Strong organisation and analytical abilities Detail-oriented Ability to learn new technologies Strong leadership skills Self-starter Highly articulate in phone and email communication

Preferred Qualifications

Bachelor's Degree 1+ Year in the Credit Card Industry 1+ years of account management or sales

What Are Our Desired Skills and Capabilities?

Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues. Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally. Supervision - Normally receives detailed instructions on all work. Problem Solving - Ability to solve problems using experience and good judgment Effective Communication - Demonstrated effective written and oral communication skills Technical Aptitude - Ability to understand and communicate technical changes in easy to understand business terms

  • Analyst, Client Advocacy

    hace 2 semanas

    Ciudad de México, Ciudad de México EVO Payments Mexico, S. de R.L. de C.V. A tiempo completo

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Client Advocacy Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Global Payments A tiempo completo

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Analyst, Client Advocacy

    hace 2 semanas

    Delegación Cuajimalpa de Morelos, Ciudad de México Global Payments (Beamery) A tiempo completo

    Description:ObjetivoLa misión de Client Advocacy es brindar experiências diferenciadas que literalmente hagan que nuestros clientes tengan más éxito en lograr su visión. Esto se logra mediante la colaboración, la consultoría y la promoción.Si se hace bien, crearemos resultados comerciales positivos para Global Payments.Un Defensor del Cliente tiene...

  • Analyst, Client Advocacy

    hace 2 semanas

    Delegación Cuajimalpa de Morelos, Ciudad de México Global Payments A tiempo completo

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Client Advocacy Analyst

    hace 2 semanas

    Delegación Cuajimalpa de Morelos, Ciudad de México Global Payments (Beamery) A tiempo completo

    Description:Summary of This RoleClient Advocacy's mission is to deliver differentiated experiences that literally make our clients more successful in achieving their vision. This is accomplished through collaboration, consulting and advocacy. Done well, we will create positive business outcomes for Global Payments. A Client Advocate is cross-trained and...

  • Organizational Strengthening and Advocacy

    hace 2 semanas

    Ciudad de México, Ciudad de México Tetra Tech A tiempo completo

    Project Summary: For the Protection of Human Rights Defenders and Journalists (PDP) is a program of the United States Agency for International Development (USAID). PDP aims to contribute to improving the institutional and operational capacity of governmental and non-governmental actors involved in the protection of human rights defenders and journalists....

  • Junior Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México GFG Holdings A tiempo completo

    GFG Real Estate Asset Management is a premier boutique asset management company deeply committed to delivering exceptional, bespoke services catering to each client's unique needs. We are seeking a Junior Analyst, for our Commercial Asset Management Mexico City, or Cancun.As a Junior Analyst in our Asset Management team, you will play a crucial role in...

  • analyst client support

    hace 2 semanas

    Ciudad de México, Ciudad de México SURA CORPORATIVO A tiempo completo

    SURA Investments Somos una plataforma Latinoamericana con alcance global, experta en soluciones de inversión y gestión de activos para personas, empresas e instituciones. Ponemos la innovación y tecnología al servicio de las inversiones y las personas, siempre considerando el desarrollo sostenible de los países en donde tenemos presenciaEstamos buscando...

  • Data Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Core Competent A tiempo completo

    _Data Analyst / Business Intelligence_1 año de experiência como data analyst o business intelligence.Detalles sobre nuestro cliente:Nuestro cliente es una empresa consultora cuya actividad principal es la inversión de capital y financiamiento de pymes.Tus actividades y responsabilidades diarias: Análisis de datos internos y externos procedentes de...

  • Client Operations Delivery Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Cisco Systems A tiempo completo

    Position Overview:The COD ANALYST works directly with Customers, Partners and Cisco internal Renewal Managers as our stakeholders in a Presales motion to help manage and optimize assets from purchase to renewal, safeguarding and ensuring data accuracy of our customers at all times. This position holds the operational responsibility for the Customer Installed...

  • Operations Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Page Personnel A tiempo completo

    Casinos, inglés avanzado, data analyst Operations AnalystSobre nuestro cliente:Importante empresa de casino, se encuentra en búsqueda de talentoDescripción:Funciones: Matener información precisa sobre la base de datos de clientes, pedidos y programas aprobados y el mercado Crea hojas de cálculo sobre las iniciativas de la empresa Analizar el desempeño...

  • Senior Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Nasdaq, Inc. A tiempo completo

    Senior Analyst - Cloud Regulatory Change Services, FinTech page is loaded Senior Analyst - Cloud Regulatory Change Services, FinTech Apply locations Mexico-Moncayo time type Full time posted on Posted 30+ Days Ago job requisition id R Responsible for providing efficient and high quality client services to financial institutions. Provides pre-sales and...

  • Business Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Trust People A tiempo completo

    Únete al Centro de Innovación Tecnológica más importante del Continente como:"Sr. Business Analyst"Responsabilidades: Reunir y analizar los requisitos de los clientes internos en forma de discusiones, talleres y otros. Procesar y analizar en especificaciones y bloques más pequeños, como user stories. Recopilar e incorporar sugerencias de los...

  • Client Service Transactional Analyst Mexico

    hace 2 semanas

    Ciudad de México, Ciudad de México JPMorgan Chase Bank, N.A. A tiempo completo

    The JPM Treasury Services line of business is seeking for an analyst to join to the Mexico TS Client Services team, based in Mexico City. The TS Client Services team is responsible to support our clients in the day-to-day needs of the Local/International Cash Management Products. Client Services team is focused in providing the best in class services to our...

  • Senior Business Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Rules Cube A tiempo completo

    Senior Business Analyst - Sector FinancieroEstamos buscando activamente un Senior Business Analyst altamente calificado y experimentado, con base en la Ciudad de México, con un profundo conocimiento en procesos bancarios y una comprensión integral de productos de Divisas (FX). En este papel crucial, serás instrumental para cerrar la brecha entre los...

  • Client Success Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Clockwork A tiempo completo

    About Clockwork:Clockwork is the digital investment office for private markets.We offer technology and solutions for a range of private investors, currently totaling $5B+ in asset value across client portfolios.The company takes a technology meets service approach to support the needs of a diverse range of investor types and objectives via our proprietary...

  • Distribution Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Playa Hotels & Resort A tiempo completo

    Playa Hotels & Resorts está buscando un Distribution AnalystEstamos buscando a un profesional proactivo y orientado a los resultados para unirse a nuestro equipo en el área de distribución. Como Distribution Analyst, serás responsable del proceso y mantenimiento de tarifas dinámicas y estáticas en los sistemas de las marcas de Playa...

  • Mex Analyst I

    hace 2 semanas

    Ciudad de México, Ciudad de México Santander A tiempo completo

    MEX Analyst ICountry: MexicoWHAT YOU WILL BE DOING Responsable de una cartera inmobiliaria. Control contractual con clientes. Análisis legal financiero. Contacto con áreas operativas. Revisión de disposiciones o pagos. Solicitudes de riesgo. Administrar aproximadamente 15 proyectos simultáneos. Gestión directa de la cartera. Inglés avanzado.

  • Mex Relationship Analyst Uhnw

    hace 2 semanas

    Ciudad de México, Ciudad de México Santander A tiempo completo

    MEX Relationship Analyst UHNWCountry: MexicoWHAT YOU WILL BE DOINGAdministrar y operar las carteras de los clientes de BP en relación a los servicios y productos transaccionales, inversión y en el manejo de patrimonio, en base a las políticas y procedimientos del Grupo, referentes a créditos, compliance, administración de productos. Impulsar la...

  • Business Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México GFT Technologies SE A tiempo completo

    Business Analyst: Date: Feb 13, 2023 Location: Mexico City, MX, Working place: Hybrid Company: GFT Technologies SE¿Quiénes somos?GFT es una compañía tecnológica en la que confían instituciones financieras líderes a nível internacional para satisfacer las demandas de la transformación digital. La innovación y la creatividad forman parte de nuestro...