E-managed Sr. Executive

hace 1 semana

Ciudad de México, Ciudad de México Clip A tiempo completo



¿Who we are?


Payclip is changing the way payments work in Mexico We are empowering people to exchange value directly from a mobile device.

Clip enables anyone to accept card payments, at any time, and anywhere by turning your smartphone or tablet into a card terminal.

We ́re a well-funded quickly growing FinTech startup. We are the leaders in our market and are accelerating to extend our lead and move into new markets.

The Role:

We are looking for a
E-Managed Sr.

Executive

to be part of this amazing and fast-growing Fintech to make sure we bring the best talent to join Clip while sustaining our culture and fast-paced growth.As a E-Managed Sr.

Excecutive you will be responsible of retaining and developing a large portfolio of merchants, mostly managed though massive communication tools.

For this position is fundamental to get a deep understanding of the transactional and usage data, merchant ́s needs, Clip ́s Value Offer and use cases in order to identify opportunities and recommend growth strategies.


What will I do:

  • Analyze and understand clients ́ behavior and industry trends.
  • Develop an effective strategy to prioritize clients and decide when is strictly necessary a 1:1 contact
  • Ensure a great customer experience on every interaction with our products
  • Manage inbound communications from WhatsApp
  • Attend to and resolve escalations made by the client
  • Delivering reports on communication results and their effectiveness in terms of conversion
  • Bachelor degree in Business Administration, Marketing or related fields
- +3 years in large portfolio management, customer success or post-sales

  • Experience in setting up marketing campaigns through WhatsApp is desirable
  • Intermediate English leve
  • Salesforce (Marketing Cloud or Service Cloud) is desirable
  • Strong organizational, analytical and time management skills
  • Excellent written, verbal, and interpersonal communication skills

_At Clip we embrace and honor the differences of our Clippers, and together we create a vibrant and extraordinary culture in a space where everyone can be their true self and thrive to their full potential._

_ We promote access to the same opportunities in a safe and respectful space, free of discrimination and harassment._

_ Diversity, equity and inclusion have been part of Clip since its foundation and are a key part of our essence. Together we make the extraordinary happen_
**_ If you are unstoppable, creative and have the skills we need, we want to hear from you_

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