Operations Supervisor
hace 1 semana
At Rapido Solutions Group we are committed to connecting hyper growth businesses with
the best global talent, allowing customers to scale efficiently and effectively.
Our objective is to create opportunities for people to work at American companies from one of the best cities in Mexico, Guadalajara.
We combine in diversity, joy and passion to create a dynamic community that allow our customer to achieve their objectives in the best way.
At Rapido we strive for becoming the best place to work, and that's why we provide a young and vibrant work environment, wellbeing programs, social and environmental activities, and the chance to develop in one of the most important industries of the USA.
What will you be doing?
- HR Incidences Reports and PIPs.
- Review your direct report's time sheets.
- Register any changes in your direct report's employment conditions in our HRIS.
- Direct Report's daily supervision and guidance.
- Weekly KPI's tracking. Identify low performers and relevant trends from the previous period.
- Ensure that all employees understand any new processes provided by the client stakeholders or Rapido.
Why do our employees choose us?
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Pay & Perks: Competitive pay and law benefits from day 1 + above law benefits package: food vouchers, private medical insurance (major and minor expenses), life insurance and savings fund.
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Great Environment:Great community spirit; Diversity, Equity, Inclusion, and Belonging Program; Total Societal Impact Programs; continuous training and Team Building.
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Work-Life Balance: Wellness & Health programs, On-site Psychologist, Nutritionist, and Doctor.
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+Plus:amazing amenities like Ping-Pong table, videogames area, beer on Fridays,Sports teams, and more Monthly activities.
Requirements:
Who you are:
- 1+ years of experience as a Supervisor in a BPO environment.
- B2+ English level.
- Experience providing coaching, feedback, and personalized followup.
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